Client Relations Exec (Medical), S$3.5K, Orchard

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

AWS

Performance bonus

Incentives

Rostered schedule

Job summary

Manpower Staffing Services (Singapore) Pte Ltd seeks a Client Experience Executive to deliver a seamless, high-touch client journey in a premium health and wellness setting. You will welcome clients, guide them through appointments, and support daily clinic operations with professionalism.

Ideal candidates have 1–3 years in healthcare or service roles, possess strong communication, and maintain client confidentiality in a fast-paced environment.

Qualifications

• 1 to 3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.
• Experience in a clinic, hospital, wellness centre, aesthetic clinic, luxury service, or hospitality setting will be advantageous.
• Good communication and interpersonal skills with a polished and professional demeanor.
• Service-oriented with a genuine passion for delivering exceptional client experiences.
• Organisational skills with the ability to multitask in a fast-paced environment.
• Meticulous, proactive, and committed to maintaining client confidentiality.
• Positive attitude with a willingness to learn and adapt.

Responsibilities

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.
• Guide clients through their appointments and explain the next steps in their healthcare journey.
• Coordinate appointments and support smooth daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and appointment documentation.
• Follow up on reports, invoices, appointment confirmations, and client requests.
• Monitor appointment flow and proactively communicate any scheduling changes.
• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.
• Address client concerns professionally and escalation issues when required.

Skills

Communication

Customer service

Interpersonal skills

Multitasking

Job description

Join a premium healthcare and wellness provider offering executive health screening, doctor consultations, aesthetic treatments, and wellness services. As a Client Experience Executive, you will play a key role in delivering a seamless, high-touch client experience, ensuring every client feels welcomed, informed, and cared for throughout their journey. This is an excellent opportunity for service-oriented professionals who take pride in creating exceptional client experiences in a professional and client-centric environment.

Responsibilities

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.
• Guide clients through their appointments and explain the next steps in their healthcare journey.
• Coordinate appointments and support smooth daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and appointment documentation.
• Follow up on reports, invoices, appointment confirmations, and client requests.
• Monitor appointment flow and proactively communicate any scheduling changes.
• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.
• Address client concerns professionally and escalation issues when required.

Requirements

• 1 to 3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.
• Experience in a clinic, hospital, wellness centre, aesthetic clinic, luxury service, or hospitality setting will be advantageous.
• Good communication and interpersonal skills with a polished and professional demeanor.
• Service-oriented with a genuine passion for delivering exceptional client experiences.
• Organisational skills with the ability to multitask in a fast-paced environment.
• Meticulous, proactive, and committed to maintaining client confidentiality.
• Positive attitude with a willingness to learn and adapt.

Additional Information

• Salary: Up to S$3,500 per month + AWS + Performance Bonus + Incentives
• Start Date: Immediate
• Working Hours: Rostered schedule
• Monday to Friday: 9:00 AM - 8:00 PM
• Weekends: 9:00 AM - 5:00 PM
• Location: Orchard

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [e-mail].

Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.