Client Engagement Officer

ZEST AESTHETICS AND WELLNESS PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive commission

Uncapped earnings potential

Job summary

ZEST AESTHETICS AND WELLNESS PTE. LTD. is seeking a Client Engagement Executive/Officer in Singapore to manage inquiries, convert leads to appointments, and support walk-ins. You will drive bookings and sales while ensuring top-tier client experience.

You'll respond via WhatsApp and calls, follow up on leads, confirm appointments, and support ongoing promotions. A dynamic, commission-based environment offers uncapped earning potential and career growth for high performers.

Qualifications

• Experience in customer service, telesales, telemarketing or appointment setting preferred.
• Experience in aesthetics, beauty, wellness or healthcare is a must.
• Strong communication and interpersonal skills.
• Confident in handling both inbound enquiries and outbound calls.
• Sales-oriented with good follow-up and closing skills.

Responsibilities

• Respond promptly and professionally to all enquiries via WhatsApp and phone calls.
• Handle outbound and cold calls to prospective and existing clients to generate appointments.
• Follow up on leads and enquiries to convert them into confirmed appointments.
• Arrange, confirm and follow up on client/patient appointments.
• Re-engage past clients and follow up on cancelled, missed or pending appointments.
• Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.
• Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.
• Support conversion of enquiries and appointments into treatment sales.
• Maintain accurate records of leads, follow-ups, appointments and outcomes.
• Work closely with the clinic and MediSpa teams to ensure a smooth client journey.
• Maintain a consistently high standard of client/patient service and experience.
• Achieve assigned appointment, conversion and sales KPIs.

Skills

Customer service

Telesales

Telemarketing

Appointment setting

Aesthetics knowledge

Job description

Job Purpose

The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience.

Key Responsibilities

• Respond promptly and professionally to all enquiries via WhatsApp and phone calls.
• Handle outbound and cold calls to prospective and existing clients to generate appointments.
• Follow up on leads and enquiries to convert them into confirmed appointments.
• Arrange, confirm and follow up on client/patient appointments.
• Re-engage past clients and follow up on cancelled, missed or pending appointments.
• Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.
• Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.
• Support conversion of enquiries and appointments into treatment sales.
• Maintain accurate records of leads, follow-ups, appointments and outcomes.
• Work closely with the clinic and MediSpa teams to ensure a smooth client journey.
• Maintain a consistently high standard of client/patient service and experience.
• Achieve assigned appointment, conversion and sales KPIs.

Requirements

• Experience in customer service, telesales, telemarketing or appointment setting preferred.
• Experience in aesthetics, beauty, wellness or healthcare is a must.
• Strong communication and interpersonal skills.
• Confident in handling both inbound enquiries and outbound calls.
• Sales-oriented with good follow-up and closing skills.

What We Offer

• Competitive commission and incentive opportunities on top of a fixed basic salary.
• Earn commission for every qualified new-lead booking and additional incentives for successful new sales conversions.
• Uncapped earning potential, with rewards directly linked to your ability to engage clients, secure bookings and drive sales.
• A performance-driven environment with opportunities for career growth and higher earnings through strong individual results.