Client Engagemnt Officer

Zest Clinic Pte. Ltd.; Singapore; Sur place; SGD 36 000 - 60 000; Plein temps

Résumé du poste

Zest Clinic Pte. Ltd. is seeking a Client Engagement Executive/Officer to drive appointment bookings and sales while delivering outstanding client experiences.

You will respond promptly to enquiries via WhatsApp and phone, arrange and confirm appointments, and collaborate with the clinic team to guide leads from enquiry to treatment bookings. On-site work six days a week. You will re-engage past clients, stay informed about ongoing promotions, and maintain precise records of leads and outcomes

Qualifications

• Experience in customer service, telesales, telemarketing or appointment setting preferred.
• Experience in aesthetics, beauty, wellness or healthcare is a must.
• Strong communication and interpersonal skills.
• Confident in handling both inbound enquiries and outbound calls.
• Sales-oriented with good follow-up and closing skills.
• Organised, responsive and able to manage multiple leads and enquiries.
• Comfortable communicating via WhatsApp, phone and face-to-face.
• Able to work onsite 6 days per week.

Responsabilités

• Respond promptly and professionally to all enquiries via WhatsApp and phone calls.
• Handle outbound and cold calls to prospective and existing clients to generate appointments.
• Follow up on leads and enquiries to convert them into confirmed appointments.
• Arrange, confirm and follow up on client/patient appointments.
• Re-engage past clients and follow up on cancelled, missed or pending appointments.
• Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.
• Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.
• Support conversion of enquiries and appointments into treatment sales.
• Maintain accurate records of leads, follow-ups, appointments and outcomes.
• Work closely with the clinic and MediSpa teams to ensure a smooth client journey.

Connaissances

Customer service

Telesales

Telemarketing

Appointment setting

Aesthetics experience

Healthcare experience

Communication

Interpersonal skills

Sales orientation

WhatsApp / phone / face-to-face

Description du poste

About the role

The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience.

Key responsibilities

• Respond promptly and professionally to all enquiries via WhatsApp and phone calls.
• Handle outbound and cold calls to prospective and existing clients to generate appointments.
• Follow up on leads and enquiries to convert them into confirmed appointments.
• Arrange, confirm and follow up on client/patient appointments.
• Re-engage past clients and follow up on cancelled, missed or pending appointments.
• Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.
• Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.
• Support conversion of enquiries and appointments into treatment sales.
• Maintain accurate records of leads, follow-ups, appointments and outcomes.
• Work closely with the clinic and MediSpa teams to ensure a smooth client journey.

About you

• Experience in customer service, telesales, telemarketing or appointment setting preferred.
• Experience in aesthetics, beauty, wellness or healthcare is a must.
• Strong communication and interpersonal skills.
• Confident in handling both inbound enquiries and outbound calls.
• Sales-oriented with good follow-up and closing skills.
• Organised, responsive and able to manage multiple leads and enquiries.
• Comfortable communicating via WhatsApp, phone and face-to-face.
• Able to work onsite 6 days per week.