Customer Service Executive

HANGUK SKIN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Hanguk Skin Solutions Pte. Ltd. in Singapore seeks a friendly front desk specialist to deliver professional customer service at the clinic. You will manage walk-ins, calls, and emails, and efficiently book appointments while supporting patient progress.

You will collaborate with the marketing team to drive client engagement and follow up with clients who miss visits to maintain retention. Excellent English is essential, and weekend/public holiday shifts are required.

Qualifications

• Excellent command of spoken and written English for client and team communication.
• Willing to work retail hours, including weekends and public holidays.

Responsibilities

• Deliver professional front desk customer service and create a positive client experience.
• Manage walk-in, phone, and email enquiries promptly.
• Book and schedule appointments accurately to optimize clinic flow.
• Collaborate with the marketing team to support promotions and client engagement.
• Contact clients who miss appointments to reschedule and retain clients.

Skills

Customer service

English communication

Job description

Job Summary

You will provide professional customer service at the front desk by managing walk-in and call/email enquiries, efficiently booking appointments, and following up with clients on their skin conditions and treatment progress. You will also collaborate with the marketing team and follow up on missed appointments.

Responsibilities

• Deliver professional customer service at the front desk to ensure a positive client experience
• Respond promptly and courteously to walk-in, phone, and email enquiries to address client needs
• Manage appointment booking and scheduling accurately to optimize customer flow and clinic operations
• Collaborate constructively with the marketing team to support promotional activities and client engagement
• Contact clients who miss appointments to reschedule and maintain client retention

Required competencies and certifications

• Demonstrate good command of spoken and written English to communicate effectively with clients and team members
• Be willing to work retail hours, including weekends and public holidays, to meet operational needs