Customer Service Officer

CF (THOMSON) PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

CF (THOMSON) PTE. LTD. in Singapore is seeking a Customer Service Officer to join our clinic team.

This role goes beyond traditional customer service, focusing on growing the clinic, converting opportunities and building long-term patient relationships. You will engage patients, manage leads, follow up, close opportunities, generate referrals and collaborate with Doctors to ensure a seamless patient journey.

Qualifications

• Proven sales or business development experience.
• Confident communicating with customers and building rapport.
• Enjoys working towards targets and achieving results.
• Comfortable handling objections and closing sales.
• Strong follow-up and relationship-building skills.
• Proactive, positive and takes ownership of work.
• Able to balance commercial results with customer experience.
• Experience in healthcare, wellness, insurance, hospitality, retail or B2C sales is an advantage.

Responsibilities

• Convert – Engage patients, understand their needs and support the conversion of recommended care plans.
• Follow Up – Manage leads and patient follow-ups, handle objections and close opportunities.
• Retain – Build strong relationships and encourage patients to continue and renew their care.
• Grow – Generate referrals from existing patients and support patient acquisition activities.
• Recommend – Introduce relevant clinic products and services based on patient needs.
• Engage – Create a positive patient experience from their first visit onwards.
• Advocate – Develop opportunities for Google reviews, testimonials and patient stories.
• Collaborate – Work closely with Doctors and the clinic team to ensure a seamless patient journey.

Skills

Sales experience

Communication skills

Target-driven

Closing skills

Follow-up

Relationship building

Proactive mindset

Customer experience focus

Job description

Are you a people person who enjoys sales and building relationships?

We are looking for a confident and results-driven Customer Service Officer (CSO) to join our clinic team. This is more than a traditional customer service role —you will play an active part in growing the clinic, converting opportunities and building long-term patient relationships.

Responsbilities

• Convert – Engage patients, understand their needs and support the conversion of recommended care plans.
• Follow Up – Manage leads and patient follow-ups, handle objections and close opportunities.
• Retain – Build strong relationships and encourage patients to continue and renew their care.
• Grow – Generate referrals from existing patients and support patient acquisition activities.
• Recommend – Introduce relevant clinic products and services based on patient needs.
• Engage – Create a positive patient experience from their first visit onwards.
• Advocate – Develop opportunities for genuine Google reviews, testimonials, case studies and patient stories.
• Collaborate – Work closely with Doctors and the clinic team to ensure a seamless patient journey.

We’relooking for someone who:

• Has proven sales or business development experience.
• Is confident communicating with customers and building rapport.
• Enjoys working towards targets and achieving results.
• Are comfortable handling objections and closing sales.
• Has strong follow-up and relationship-building skills.
• Is proactive, positive and takes ownership of their work.
• Can balance commercial results with a genuine focus on customer experience.
• Experience in healthcare, wellness, insurance, hospitality, retail or B2C sales will be anadvantage.

Why Join Us?

• Competitive salary with performance-based incentives.
• Training and development opportunities.
• Career growth within a growing organisation.
• A professional, people-focused environment where your results make a difference.

If you enjoy sales, love working with people and want a role where you can see the impact of your work — we’d like to meet you.