Client Delivery Specialist

PEOPLE PROFILERS PTE. LTD.; Singapore; Presencial; SGD 52 000 - 76 000; Tempo integral

Resumo da oferta

PEOPLE PROFILERS PTE. LTD. is seeking a Client Delivery Specialist who combines client-facing agility with solid account management.

You will be the primary contact for a portfolio of clients, delivering proactive support, guiding bookings and extensions, and ensuring a consistently high level of customer satisfaction. The role requires 3–6 years in client servicing or account management, willingness to work both in the office and at client sites in central Singapore, and meticulous

Qualificações

• 3–6 years of experience in client servicing or account management.
• Willing to work alternately in the office and at the client site (central Singapore).
• Strong communicator with a customer-focused, solution-oriented mindset.
• Meticulous with paperwork, records and CRM or reservation systems.
• Flexible, self-motivated and reliable, and open to constructive feedback.

Responsabilidades

• Be the primary point of contact for the client's portfolio, delivering proactive support.
• Handle inbound sales calls, emails and partner portal leads to convert into bookings.
• Build long-term, trust-based relationships with clients and understand housing needs and preferences.
• Present product offerings clearly, negotiate terms and rates, and close opportunities effectively.
• Work closely with assigned clients and internal stakeholders to determine housing requirements and ensure fulfilment.
• Ensure timely response to all inquiries and leads; coordinate with sales, operations and finance to fulfil bookings.
• Maintain accurate CRM records and generate account updates and reports for senior leadership.
• Collaborate with various departments and participate in events to enhance brand visibility.
• Monitor upcoming check-out dates and coordinate with guests, clients and properties regarding extensions.

Conhecimentos

Client servicing

Account management

Sales support

Communication skills

Ferramentas

CRM systems

Reservation systems

Descrição da oferta de emprego

Job Summary

The Client Delivery Specialist is a highly motivated and versatile professional: flexible, client-facing and customer-focused, with the ability to assist in other departments when needed. This role is pivotal in maintaining and growing client relationships while ensuring a high level of customer satisfaction.

Main Responsibilities

Client Relationship & Sales

• Act as the primary point of contact for the client's portfolio of clients, delivering personalised and proactive support
• Handle inbound sales calls, emails and partner portal leads to convert into bookings
• Build long-term, trust-based relationships with clients and understand their housing needs and preferences
• Present product offerings clearly, negotiate terms and rates, and close opportunities effectively
• Work closely with assigned clients and internal stakeholders to determine housing requirements and ensure fulfilment

Customer Service & Fulfilment

• Ensure timely response to all inquiries and leads
• Coordinate with sales, operations and finance teams to ensure accurate and timely booking fulfilment
• Handle and resolve issues, claims and complaints from guests and clients with professionalism and a solution-focused mindset
• Ensure each client receives a consistent, high-quality customer experience from inquiry through post-stay follow-up

Account Management & Administration

• Maintain accurate and current records in the CRM, including all communications, agreements and client preferences
• Generate and manage leases, invoices and other paperwork with close attention to detail
• Prepare and present account updates, performance metrics and feedback reports to the client's senior leadership
• Stay informed on market trends, competitor offerings and industry events

Cross-Functional Support

• Collaborate with various departments and demonstrate flexibility in supporting multiple business functions
• Participate in trade shows and networking events to enhance brand visibility and develop industry relationships, as needed
• Monitor upcoming check-out dates for in-house guests, proactively check for extension requirements, and coordinate with guests, clients and properties regarding stay extension requests and availability
• Process and update booking extensions in the reservation system accurately and promptly

Requirements

• At least 3-6 years of similar work experience in client servicing or account management
• Willing to work alternately in the office and at the client site (central Singapore)
• Strong communicator with a customer-focused, solution-oriented mindset
• Meticulous with paperwork, records and CRM or reservation systems
• Flexible, self-motivated and reliable, and open to constructive feedback