Guest Delivery Specialist

PEOPLE PROFILERS PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 68,000; Full time

Job summary

PEOPLE PROFILERS PTE. LTD. is seeking a Guest Delivery Specialist to ensure guests and clients receive a smooth, well‑managed experience during their stay.

You will handle day‑to‑day guest queries and requests with a phone‑first, resolution‑driven mindset, coordinating with property partners, guests and internal teams to deliver practical solutions within SLA. You will own the guest experience, communication and outcome, supporting the end-to-end lifecycle from wellness checks to checkout, and

Qualifications

• 3–5 years of similar work experience in guest services or operations.
• Willing to work alternately in the office and at the client site (central Singapore).
• Positive proactive and solution‑focused attitude in guest situations.
• Professional, calm and clear communicator, both by phone and in writing.
• Flexible when needed and open to constructive feedback.
• A team player who continually supports colleagues.

Responsibilities

• Act as a primary contact for guest queries and operational requests, ensuring timely and effective resolution.
• Support the end-to-end lifecycle of Guest Services, from wellness checks through to check-out.
• Coordinate extensions and ensure timely updates with clients.
• Manage crisis situations, providing timely updates and resolution.
• Communicate with property partners with a phone-first approach to resolve issues quickly.
• Provide clear and confident updates to guests outlining actions taken and next steps.
• Collaborate with commercial teams to resolve guest issues efficiently.
• Maintain accurate records and visibility of actions and next steps in systems.

Skills

Guest services

Operations

Communication

Problem solving

Team player

Job description

Job Summary

As a Guest Delivery Specialist, you play a key role in ensuring guests and clients receive a smooth and well-managed experience throughout their stay. You will handle day-to-day guest queries and operational requests with a phone-first, resolution-focused mindset, working closely with property partners, guests and internal teams to deliver practical solutions within SLA. You take ownership of the guest experience, the communication and the outcome.

Main Responsibilities

• Act as a primary contact for guest queries and operational requests, ensuring timely and effective resolution
• Support the end-to-end lifecycle of Guest Services, from the wellness check through to the guest's check out
• Follow up with clients regarding extensions and ensure timely coordination where required
• Manage and coordinate crisis situations, ensuring appropriate and timely updates and resolution
• Adopt a phone-first approach when communicating with property partners to resolve guest issues quickly
• Provide clear and confident updates to guests and clients outlining actions taken and next steps
• Work collaboratively with the commercial teams to resolve guest issues efficiently
• Ensure communication threads and case records remain accurate and up to date, providing clear visibility of actions taken and next steps
• Work closely with property partners to resolve issues that arise during a guest's stay
• Maintain accurate records within internal systems to ensure clear visibility of guest issues and resolutions
• Ensure all guest communication is professional, calm and solution-focused, helping maintain client and guest confidence
• Support the coordination of guest arrivals, reservations, extensions and operational requests
• Monitor incoming guest enquiries to ensure service levels and response expectations are met
• Identify opportunities to prevent repeat issues and improve the guest experience
• Escalate complex or high-impact issues to the Guest Solutions Executive or Guest Experience Lead where required
• Share relevant updates and information with colleagues to ensure consistent service delivery across the team

Requirements

• At least 3-5years of similar work experience in a guest services or operations role.
• Willing to work alternately in the office and at the client site (central Singapore)
• Positive, proactive and solution-focused attitude when managing guest situations
• Professional, calm and clear communicator, both by phone and in writing
• Flexible when needed (things can pop up) and open to constructive feedback
• A team player who continually supports colleagues

JOBID: JOB-01399

• All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.