Client Advisor - MBS

FERRAGAMO; Singapore; Sur place; SGD 28 000 - 42 000; Plein temps

Résumé du poste

FERRAGAMO in Singapore seeks a client-focused luxury retail associate to provide outstanding service and build genuine client relationships. You will drive sales, manage CRM leads, and support stock and merchandising on the shop floor.

The role requires English proficiency, a professional demeanor, and the ability to work varied shifts, including weekends and holidays, in a fast-paced luxury environment.

Qualifications

• At least 1 year of work experience in retail, fashion, luxury, customer service, or hospitality.
• Business-level spoken English and strong communication skills.
• Able to work independently, with attention to detail, in a fast-paced environment.
• Customer-focused with a strong service mindset.
• Able to work retail hours, including weekends and public holidays.

Responsabilités

• Achieve individual KPIs: UPT and conversion rate.
• Assist in daily and weekly sales reporting to head office.
• Maintain store appearance and merchandise merchandising.
• Manage stock rooms and stock transfers to minimize loss.
• Acquire new clients for Ferragamo database and conduct CRM follow-ups.

Connaissances

Client service

Communication

Retail sales

Independent work

Attention to detail

Outils

CRM system

POS system

Description du poste

Compensation: Base salary + individual commission + store commission

Industry: Luxury Fashion

Job Mission

• Provide excellent and specialized customer service by creating emotionally enriched relationships with client
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiative
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performanc
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results

Main Responsibilities

• Achieve individual KPIs:
• c) Unit Per Transaction (UPT)
• d) Conversion rate
• Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

• Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stockloss

Customer Service & CRM

• Acquire new clients to Ferragamo database.
• Develop client relationships by providing clients regular updates.

Candidate Requirements

• At least 1 year of work experience in retail, fashion, luxury, beauty, customer service, or hospitality.
• Business-level spoken English and strong communication skills.
• Able to work independently, with attention to detail, in a fast-paced environment.
• Customer-focused, with a strong service mindset.
• Able to work retail hours, including morning, afternoon, and full shifts, as well as weekends and public holidays.
• Comfortable working towards individual sales targets and managing sales pressure.

Please note: The company currently has no available foreign hiring quota.