Client Advisor (BOH Operations) – Luxury Fashion Retail

LUXURY CAREERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Luxury Careers Pte. Ltd. is seeking a client-focused professional for a luxury retail role in Singapore. You will support stock management, after‑sales service, and store operations to ensure an exceptional client experience.

With a passion for luxury fashion and strong communication skills, you will engage with clients, assist in daily briefings, and uphold brand standards while rotating into a weekend‑heavy schedule.

Qualifications

• Previous experience in luxury retail, retail, hospitality, or a customer service‑related industry is an advantage.
• Excellent communication and interpersonal skills with a positive, professional demeanor.
• Able to work on a rotating retail schedule, including weekends and public holidays.

Responsibilities

• Maintain an organized stockroom and ensure merchandise is stored accurately and replenished promptly.
• Deliver exceptional after‑sales support and manage client repair requests with timely updates.
• Collaborate with store team to meet daily objectives and enhance the client experience.

Skills

Communication

Client service

Teamwork

Attention to detail

Job description

Key Responsibilities

Stock Management

• Maintain an organized and well‑managed stockroom, ensuring all merchandise and packaging are stored accurately and efficiently.
• Receive, process, and replenish stock promptly to support smooth daily store operations.
• Ensure product availability on the sales floor by coordinating timely replenishment, enhancing operational efficiency and the overall client experience.
• Liaise with the Supply Chain team to fulfil client requests and improve product availability.

After‑Sales Services

• Deliver exceptional after‑sales support while building strong client relationships through a seamless service experience.
• Manage client repair requests from submission through completion, providing timely updates and follow‑up throughout the repair process.
• Coordinate with relevant stakeholders to ensure product quality issues are resolved efficiently and in accordance with company standards.

Store Operations & Team Support

• Work closely with the store team by actively participating in daily briefings and contributing to the achievement of store objectives.
• Support Client Advisors in managing customer traffic and operational activities to deliver an exceptional client experience.
• Continuously develop in-depth knowledge of the brand's products, services, and heritage.
• Uphold the company's grooming, service, and behavioural standards while representing the brand with professionalism at all times.

Requirements

• Previous experience in luxury retail, retail, hospitality, or a customer service‑related industry is an advantage.
• Excellent communication and interpersonal skills with a positive, professional, and approachable demeanour.
• Passionate about luxury retail, fashion, and delivering exceptional client experiences.
• Quick learner with the ability to adapt in a fast‑paced environment while demonstrating a client‑centric mindset and proactive approach.
• Demonstrates professionalism, curiosity, empathy, and a willingness to continuously learn and grow.
• Able to work on a rotating retail schedule, including weekends and public holidays.