Retail Sales Associate

KWAN BROTHERS PTE LTD; Singapore; On-site; SGD 22,000 - 28,000; Full time

Job summary

KWAN BROTHERS PTE LTD is seeking a customer-focused retail professional to deliver personalised service and build lasting client relationships in a luxury fashion store in Singapore.

You will showcase product knowledge, drive cross-selling, and collaborate with the team to hit sales targets while upholding premium presentation and brand standards.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to engage and build rapport with a diverse clientele.
• Customer-centric mindset with a focus on achieving sales targets.
• Retail experience is preferred, especially in luxury fashion or premium environments.
• Well-groomed, polished appearance and professional conduct.
• Willingness to work retail hours, including weekends and public holidays.

Responsibilities

• Deliver exceptional and personalized customer experiences to every client.
• Build and nurture long-term client relationships through clienteling and after-sales support.
• Demonstrate product knowledge and upsell through tailored recommendations.
• Collaborate with team to achieve store sales targets and maintain a positive environment.
• Maintain high standards of store presentation, merchandising and brand image.
• Ensure inventory accuracy through stock checks and proper handling.
• Adhere to company policies, procedures and POS processes for smooth operations.

Skills

Communication

Interpersonal skills

Customer service

Sales mindset

Job description

Basic $2,000 - $2,500 + (Commission)

Key Responsibilities

• Deliver an exceptional and personalized customer experience, ensuring every client receives outstanding service.

• Build and nurture long-term client relationships through effective clienteling and dedicated after-sales support.

• Demonstrate strong product knowledge and sales expertise by identifying customer needs, providing tailored recommendations, and driving cross-selling and upselling opportunities.

• Collaborate closely with team members to achieve individual and store sales targets while fostering a positive team environment.

• Maintain the highest standards of store presentation, visual merchandising, and brand image.

• Ensure inventory accuracy through proper stock handling, replenishment, and regular stock checks.

• Adhere to all company policies, operational procedures, inventory controls, and point-of-sale processes to ensure smooth store operations.

Requirements

• Previous retail experience is preferred, ideally within luxury fashion or premium retail environments.

• Well-groomed, polished, and professional conduct.

• Excellent communication and interpersonal skills, with the ability to engage and build rapport with diverse clientele.

• Proficient in English; proficiency in additional languages will be an added advantage.

• Results-driven with a passion for sales and a strong customer-centric mindset.

• Able to work retail operating hours, including weekends and public holidays.

• A positive team player with a proactive attitude and a commitment to delivering excellence.