Client Advisor

Fendi Italia Srl; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fendi Italia Srl is seeking a FENDI Ambassador to deliver an extraordinary luxury experience to clients, promoting FENDI history, craftsmanship, quality of materials and creativity.

You will engage in upselling, cross selling and multiple selling for all product categories, monitor sales performance, and provide feedback on new products. Maintain store standards and operate the Retail Pro Management system to support stock and customer data, while building lasting client relationships.

Qualifications

• Minimum 3 years of related experience in Fashion/High End Luxury industry.
• Good grooming standard.
• Strong selling and communication skills are necessary.
• Excellent relationship building skill with good interpersonal skill.
• Knowledge in operating retail management system.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools.
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
• Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
• Perform store duties as assigned by team leaders and management.
• Maintain inventory accuracy by properly receiving of stock, display and store merchandise according to company guidelines.
• Maintain a safe and clean store environment and implement daily housekeeping duties.
• Maintain proper visual merchandising according to company guidelines.

Skills

Upselling

Cross selling

Customer service

CRM tools

Relationship building

Communication skills

Multilingual

Team player

Tools

Retail Pro Management system

Job description

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Profile:

JOB DUTIES & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI
• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

• Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Perform store duties as assigned by team leaders and management

Store Management

• Maintain inventory accuracy by properly receiving of stock, display and store merchandise according to company guidelines

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines

Additional information:

KEY REQUIREMENTS & COMPETENCIES

• Minimum 3 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Strong selling and communication skills are necessary
• Excellent relationship building skill with good interpersonal skill
• Goal oriented approach
• Good team player with positive personality
• Bilingual with the ability to speak third language an added advantage
• Passionate in high end luxury goods and willing to commit the retail hours
• Knowledge in operating retail management system