Client Advisor (BOH Operations) – Luxury Fashion Retail

Luxury Careers Pte Ltd; Singapore; On-site; SGD 22,320 - 33,480; Full time

Job summary

Luxury Careers Pte Ltd in Singapore is seeking a Store Operations & Client Services Associate to join our luxury retail team. You will maintain stockrooms, replenish stock and ensure product availability on the sales floor to deliver an exceptional client experience.

You will work with the Supply Chain and store team, assist Client Advisors, uphold grooming and service standards, and support repairs and after-sales processes while building strong relationships with clients.

Qualifications

• Experience in luxury retail or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Fast learner in a fast-paced environment.

Responsibilities

• Maintain an organized and well-managed stockroom to store merchandise and packaging.
• Receive, process and replenish stock to support daily store operations.
• Ensure product availability on the sales floor through timely replenishment.
• Liaise with Supply Chain to fulfil client requests and improve product availability.
• Deliver after-sales support and build client relationships through seamless service.
• Manage client repair requests from submission to completion with timely updates.
• Coordinate with stakeholders to resolve product quality issues per company standards.
• Work with store team in daily briefings to achieve store objectives.
• Support Client Advisors in managing customer traffic and operations to deliver exceptional client experience.
• Develop knowledge of brand products, services and heritage.
• Uphold grooming, service and behavioural standards while representing the brand.

Skills

Customer service

Communication

Professionalism

Adaptability

Job description

• Maintain an organized and well-managed stockroom, ensuring all merchandise and packaging are stored accurately and efficiently.
• Receive, process, and replenish stock promptly to support smooth daily store operations.
• Ensure product availability on the sales floor by coordinating timely replenishment, enhancing operational efficiency and the overall client experience.
• Liaise with the Supply Chain team to fulfil client requests and improve product availability.
• Deliver exceptional after-sales support while building strong client relationships through a seamless service experience.
• Manage client repair requests from submission through completion, providing timely updates and follow-up throughout the repair process.
• Coordinate with relevant stakeholders to ensure product quality issues are resolved efficiently and in accordance with company standards.

Store Operations & Team Support

• Work closely with the store team by actively participating in daily briefings and contributing to the achievement of store objectives.
• Support Client Advisors in managing customer traffic and operational activities to deliver an exceptional client experience.
• Continuously develop in-depth knowledge of the brand's products, services, and heritage.
• Uphold the company's grooming, service, and behavioural standards while representing the brand with professionalism at all times.

Requirements

• Previous experience in luxury retail, retail, hospitality, or a customer service-related industry is an advantage.
• Excellent communication and interpersonal skills with a positive, professional, and approachable demeanour.
• Passionate about luxury retail, fashion, and delivering exceptional client experiences.
• Quick learner with the ability to adapt in a fast-paced environment while demonstrating a client-centric mindset and proactive approach.
• Demonstrates professionalism, curiosity, empathy, and a willingness to continuously learn and grow.
• Able to work on a rotating retail schedule, including weekends and public holidays.

How to Apply

If you're interested in applying for this role, please submit your detailed resume in MS Word format to [e-mail].