Client Advisor

COMO PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

The COMO Group is seeking a Customer Service and Fashion Advisory professional to engage luxury shoppers in Singapore. You will greet customers, understand needs, and offer personalized styling while driving sales and building lasting client relationships.

Ideal candidates bring passion for luxury fashion, strong communication, and a flair for high-end service in a fast-paced retail setting.

Qualifications

• No prior experience required.
• Experience in luxury fashion retail is a plus.
• Strong passion for luxury fashion and a keen sense of style.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced, high-end retail environment.
• Sales-driven with a track record of meeting or exceeding targets.

Responsibilities

• Greet and engage customers warmly, creating a welcoming atmosphere.
• Assist customers in finding suitable products based on their needs and preferences.
• Provide personalized styling advice and recommendations.
• Handle customer inquiries and resolve issues promptly and professionally.
• Achieve individual and store sales targets through effective sales techniques.
• Upsell and cross-sell products to maximize sales opportunities.
• Process sales transactions accurately and efficiently.
• Maintain up-to-date knowledge of products, features, benefits, and trends.

Skills

Customer service

Sales skills

Interpersonal comms

Fashion sense

Product knowledge

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Join us and be part of brands like Comme des Garcons, Jacquemus, Self-Portrait, Thom Browne, AMI Paris, Alexander Wang and more!

Job Responsibilities

Customer Service

• Greet and engage with customers warmly, creating a welcoming atmosphere
• Assist customers in finding suitable products based on their needs and preferences
• Provide personalized styling advice and recommendations
• Handle customer inquiries and resolve issues promptly and professionally

Fashion Advisory (Sales)

• Achieve individual and store sales targets through effective sales techniques
• Upsell and cross-sell products to maximize sales opportunities
• Process sales transactions accurately and efficiently

Product Knowledge

• Maintain up-to-date knowledge of products, including features, benefits, and trends
• Educate customers on product care, fitting, and styling options
• Stay informed about new arrivals, promotions, and store events

Customer Relationship Management

• Build and maintain long-term relationships with clients to encourage repeat business
• Maintain client records and follow up with personalized communications
• Notify customers about new products, events, and promotions

Requirements

• No experience welcomed.
• Proven experience in luxury fashion retail or a related field is a plus.
• Strong passion for luxury fashion and a keen sense of style.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic, and high-end retail environment.
• Sales-driven with a track record of meeting or exceeding sales targets.
• Knowledge of fashion trends and luxury brands.