Client Advisor - Marina Bay Sands

DOLCE&GABBANA; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Dolce & Gabbana Singapore is seeking a Sales Associate to deliver an exceptional luxury client experience. You will represent the brand, uphold DG standards, and tailor each client interaction to elevate their impression of the store.

The role focuses on achieving sales goals, driving cross- and upselling, and building lasting relationships through expert product knowledge and CRM-driven follow-up. Ideal candidates have a passion for luxury retail, are organized, and excel at client service

Qualifications

• 2+ years in retail, ideally luxury brands
• Passion for Luxury Retail and client service
• Strong understanding of client needs and priorities
• Excellent organizational skills

Responsibilities

• Sell product and provide excellent service to clients
• Be an ambassador of the brand and uphold DG standards
• Ensure clients are treated according to DG expectations
• Tailor the client experience to elevate impressions
• Achieve sales goals and drive business growth
• Demonstrate knowledge of DNA and DG client ceremony
• Deliver upselling across product categories
• Build long-lasting client relationships
• Maintain Client Book and use CRM insights
• Book appointments and follow up on requests
• Maintain grooming and shop floor standards
• Assist in merchandising and shop upkeep
• Engage with clients on social networks
• Stay updated on trends and policies

Skills

Luxury retail

Client service

CRM management

Team player

Tools

CRM system

Job description

• Sell product and provide an excellent service to clients
• Be an ambassador of the brand
• Ensure that every client is treated according to the DG expectations
• Tailor the clients experience in order to elevate their experience and impression of the brand

Role overview:

Key Responsibilities

• Ensure the achievement of the sales goals, enhancing and developing the business
• Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
• Drive individual KPI goals
• Guarantee cross and up-selling of products for all product categories available in the store
• Build long lasting relationships with the clients
• Constantly update the Client Book information and use its contents to drive business
• Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
• Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
• Uphold grooming standards in accordance with the DG procedure
• Assist in merchandising and maintenance of the shop floor
• Uphold housekeeping standards in all areas of the store
• Able to maintain the visual display of the products
• Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
• Understand and follow all company policies and procedures related to sales and service
• Ensure security awareness through client approach and service
• Perform other duties as directed
• Remain up to date on current trends
• Be engaged in social network

Requirements

• At least 2 year(s) of working experience in the retail field, luxury brands is preferred
• Passion in Luxury Retail
• Strong understanding of Client Service needs
• Organizational skills and understanding of priorities