Client Advisor, Singapore

Inside Lvmh; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Tiffany & Co. in Singapore seeks a Client Advisor to act as a Brand Ambassador, crafting moments of joy and building lasting client relationships. You will support daily store operations and work toward store targets, collaborating with the team to deliver a seamless luxury experience.

The role requires strong client connection skills, hospitality background, and flexibility to work non-traditional hours, including evenings and weekends, to meet client needs.

Qualifications

• Experience in retail or luxury retail or hospitality-related client service.
• Proven track record in achieving commercial results.
• Ability to connect with clients and deliver luxury service.

Responsibilities

• Deepen client relationships to drive loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store targets.
• Capture client data and cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through elevated client experience at each appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Skills

Retail experience

Luxury hospitality

Client relationship

Fluent English

Job description

The Client Advisor is responsible for being a Brand Ambassador, delivering a truly unique Tiffany experience to our clients and effectively contributing to the future.

Your Mission

Based in our stores, you will craft joy and foster genuine relationships with our clients before, during, and after a sale. You will collaborate with team members to achieve individual, store targets, and objectives. You will also provide your best support in-terms of daily store operations and maintenance.

Key Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Client Relationship and Experience

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.

What We're Looking For

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.

Cultural fluency across the Singapore markets.

Fluent in English; additional languages a distinct advantage.

What Tiffany Offers

A role at the heart of one of the world's most iconic luxury Maisons.

Cross-functional exposure across markets, functions, and the LVMH ecosystem.

A culture built on thoughtfulness, creativity, and genuine care for people.

Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.