Senior Client Advisor

FENDI (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 84,000 - 120,000; Full time

Job summary

FENDI (SINGAPORE) PTE. LTD. is seeking a seasoned luxury retail leader to elevate client experiences, drive sales, and manage store operations in Singapore. You will mentor Client Advisors, maintain brand standards, and deliver compelling brand storytelling to customers.

The role emphasizes clienteling, operational excellence, and achieving strategic KPIs in a fast-paced luxury environment.

Qualifications

• Minimum 5 years of related experience in retail/luxury industry, with 2 years in a supervisory role.
• Result-driven with ability to drive business creatively.
• Proficient in MS Office, CRM and retail tools.
• Strong client relationships and client-centric solutions.
• Good communication skills and multitasking ability.

Responsibilities

• Be accountable for sales performance, upselling and cross selling.
• Support Client Advisors and drive sales via storytelling and product knowledge.
• Achieve KPIs including sales targets and NPS.
• Identify customer needs and nurture loyalty using CRM.
• Operate inventory and assist daily store operations (opening/closing).
• Mentor new Client Advisors and maintain stock accuracy.

Skills

Client relationships

Storytelling

Multi-tasking

Communication

Tools

CRM tools

MS Office

Job description

Sales Performance

• Be accountable for one’s sales performance, engaging in upselling, cross selling and multiple selling for all product categories
• Be a role model for the Client Advisors and support them in their sales
• Deliver a compelling sales ceremony through effective story-telling, utilizing the correct product and brand knowledge to persuade customers.
• Ensures consistency in achieving the KPIs assigned, including but not limited to sales target, core category sales target, NPS etc.

Client Management

• Identify customer needs correctly, making meaningful and insightful recommendations, whilst going above and beyond in terms of customer service expectation, anticipating clients needs where possible.
• Deploy the appropriate CRM tools, to develop and nurture existing relationships, properly strengthening client’s loyalty and interest for the brand.
• Demonstrate advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationships
  

Store Operations

• Be able to correctly operate the Inventory management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Work as a team to achieve store operation objectives, identify operational gaps and suggest improvements where appropriate and applicable.
• Assist Management in daily store operations: floor management, stock operations and opening / closing duties
• Support the Team / Store Management in developing the Client Advisors through mentoring and / or buddy system as well as the integration of new Client Advisors

Store Management

• Maintain inventory accuracy by properly receive display and store merchandise according to company guidelines

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines.

Job Requirement

• Minimum 5 years of related experience in retail/luxury industry with 2 years of supervisory capacity
• Result-driven, with demonstrated capacity to implement all needed initiatives and demonstrate commercial creativity to drive business in an unconventional manner if necessary
• Proficient in MS office, CRM and retail tools
• Building strong client relationships and delivering client-centric solutions
• Good communications skills and ability to multitask.