store manager

NICEDAY LAB PTE.LTD.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary + commission

Medical and dental benefits

Staff purchase discounts

Career progression

Inclusive work environment

Descripción de la vacante

NICEDAY LAB PTE.LTD. in Singapore is seeking a Store Manager to take full ownership of daily operations, drive sales targets, and uphold premium brand standards.

You will lead a high-performing team, oversee recruitment and training, maintain VM standards, and build lasting relationships with VIP clients to boost retention and loyalty. English fluency and a business or retail qualification are preferred, with strong data-driven decision making and flexibility to work retail hours, including

Formación

• Minimum 3–5 years of retail management experience.
• Experience in luxury, premium, or high‑end fashion/lifestyle brands preferred.
• Excellent communication in English; other languages are a plus.

Responsabilidades

• Take full ownership of daily store operations and ensure brand SOPs are followed.
• Drive store sales targets and KPIs through analysis, forecasting, and action plans.
• Manage budgets, costs, profitability, and labor efficiency.
• Ensure compliance with policies and Singapore retail regulations.
• Maintain VM standards per global/regional guidelines.
• Lead, coach, and inspire a high-performing retail team; foster inclusive culture.
• Oversee recruitment, onboarding, scheduling, and performance appraisals.
• Provide product knowledge and luxury service training to elevate clienteling.
• Build relationships with VIP clients to drive retention and loyalty.
• Address customer inquiries professionally to uphold brand experience.

Conocimientos

Interpersonal skills

Retail data analysis

Team leadership

Customer service excellence

Educación

Diploma or Bachelor's Degree in Business/Retail

Descripción del empleo

About the role

Take full ownership of daily store operations, ensuring seamless execution of brand SOPs and operational excellence. Drive and achieve store sales targets and KPIs through proactive business analysis, forecasting, and strategic action plans. Act as the ultimate Brand Ambassador, setting the benchmark for premium customer service and personalized clienteling.

Key responsibilities

• Take full ownership of daily store operations, ensuring seamless execution of brand SOPs and operational excellence

• Drive and achieve store sales targets and KPIs through proactive business analysis, forecasting, and strategic action plans

• Manage store budgets, control controllable costs, and monitor profitability and labor efficiency

• Ensure compliance with all company policies, safety standards, and Singapore retail regulations

• Execute and maintain impeccable Visual Merchandising (VM) standards in alignment with global/regional guidelines

• Lead, coach, and inspire a high-performing retail team, fostering a collaborative and inclusive culture

• Manage end-to-end talent processes, including recruitment, onboarding, scheduling, and performance appraisals

• Conduct regular product knowledge and luxury service training to elevate the team's selling skills and clienteling capabilities

• Build and nurture long-term relationships with VIP clients, driving customer retention and loyalty

• Resolve customer inquiries and feedback with professionalism, ensuring a consistently positive brand experience

About you

• Minimum 3–5 years of retail management experience, with at least 2 years in a luxury, premium, or high-end fashion/lifestyle brand environment

• Diploma or Bachelor's Degree in Business, Retail Management, or a related field is preferred

• Excellent interpersonal and communication skills in English (additional languages such as Mandarin are highly advantageous)

• Strong commercial acumen and proficiency in retail data analysis

• Proven ability to motivate teams, resolve conflicts, and manage operations in a fast-paced retail setting

• Flexible to work retail hours, including weekends, rotating shifts, and public holidays

• Singapore Citizen, Permanent Resident, or valid work pass eligible for this role

Benefits

• Competitive base salary + attractive commission & team bonus structure

• Comprehensive medical and dental benefits

• Generous staff purchase discounts and exclusive NICEDAY product allowances

• Structured career progression and continuous professional development

• A vibrant, inclusive, and stylish work environment