Claims Support Admin

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Claims Administration Support professional to enhance the claims process and customer experience. This role involves handling claims notifications, preparing documents, and liaising effectively with stakeholders. The ideal candidate should hold a diploma and possess strong customer service skills. A proactive attitude towards process improvements is essential. Only shortlisted candidates will be contacted.

Qualifications

• Diploma holder with experience in admin duties or customer service.
• High level of integrity and accountability for work.
• Team-oriented with a positive attitude.

Responsibilities

• Handle claims notification and ensure accurate registration.
• Prepare documents and manage billing verifications.
• Liaise with claimants and stakeholders effectively.
• Participate in process improvement initiatives.

Skills

Customer-centric approach

Meticulous attention to detail

Ability to work under pressure

Adaptability to change

Education

Diploma in relevant field

Job description

Mon - Fri, 9am to 6pm

Job Purpose

You will be responsible for supporting overall operation of claims admin unit, including participation in continuous improvement of current claims processes and enhancing overall customer’s experience.

The Job

• Handle claims notification and registration for medical claims within the required turnaround time and ensure that claims are registered accurately in the system.
• Document preparation task including merge, split documents in one submission.
• Handle screening of medical bills to verify with policy information and status.
• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any).
• Build collaborative relationships with and ensure that claims registration is well managed for both internal and external key stakeholders (i.e. policyholders, distribution servicing rep,) to achieve claims business objectives.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
• Any other ad‑hoc assignments assigned by supervisor.

Requirements

• Diploma holder with relevant admin duties or customer service experience.
• Customer‑centric and meticulous with the ability to work under pressure.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

We regret to inform that only shortlisted candidates will be notified.

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