Claims Operations Lead - Data-Driven Quality & Growth

Oaktree Consulting; Singapore; Vor Ort; SGD 33.000 - 61.000; Vollzeit

Zusammenfassung

Oaktree Consulting in Singapore is seeking a Lead Claims Operations professional to own end-to-end transport claims processing, ensuring timely, accurate, and policy-compliant assessments and payments. You will lead a team and coordinate with HR stakeholders to resolve complex matters.

The role emphasizes quality, governance, and continuous improvements, with a focus on accuracy, turnaround times, and customer experience, while maintaining audit-ready records and upholding confidentiality.

Qualifikationen

• Diploma or higher with 1–2 years admin experience.
• Strong interpersonal and communication skills (oral and written).
• Must uphold strong code of work ethics and confidentiality.
• Detailed and meticulous; able to work under pressure to meet deadlines.
• Good working knowledge of Microsoft Office, especially Excel.
• Degree qualification in Business, Finance, HR or related discipline.
• Fresh graduates with leadership experience welcome.

Aufgaben

• Oversee end-to-end transport claims operations ensuring timely, accurate assessments and payments.
• Provide guidance and coaching to team on claims assessment and policy interpretation.
• Collaborate with internal and external HR stakeholders to resolve complex claims.
• Analyze data to identify gaps and implement improvements for efficiency and controls.
• Monitor metrics and maintain audit-ready records with professional handling of inquiries.

Kenntnisse

Data analysis

Communication

Problem solving

Attention to detail

Ausbildung

Diploma holder

Bachelor's degree preferred

Tools

MS Excel

MS Office

Jobbeschreibung

Oaktree Consulting in Singapore is seeking a Lead Claims Operations professional to own end-to-end transport claims processing, ensuring timely, accurate, and policy-compliant assessments and payments. You will lead a team and coordinate with HR stakeholders to resolve complex matters.

The role emphasizes quality, governance, and continuous improvements, with a focus on accuracy, turnaround times, and customer experience, while maintaining audit-ready records and upholding confidentiality.