Claims Analyst - Data-Driven Processing & Insights

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering e-Services Pte. Ltd. is hiring a claims processor to handle daily submissions from individuals and employers. You will verify data, apply policies, and ensure timely payments while delivering professional customer support.

Join a dynamic BPO environment that values accuracy, numeracy, and clear communication. You will work with cross-functional teams to resolve complex cases and drive process improvements in a fast-paced setting.

Qualifications

• Minimum Diploma or Degree in any discipline.
• Proficient in Microsoft Excel.
• Individuals with claim processing experience will be preferred.
• Excellent numeracy, communication and interpersonal skills.
• Strong analytical skills.
• Meticulous and have a keen eye for details with an inquiring mind.
• Able to work in a dynamic and fast-paced environment.
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued.

Responsibilities

• Process about 50 claims daily, verify submission accuracy and policy compliance.
• Coordinate with internal teams to ensure the system works as required.
• Investigate data inaccuracies in payroll systems and report findings for improvements.
• Audit and maintain documentation to support claim approvals.
• Communicate clearly with customers via email/phone to provide solutions.

Skills

Diploma or Degree

Microsoft Excel

Claim processing experience

Numeracy

Communication skills

Interpersonal skills

Analytical skills

Attention to detail

Fast-paced environment

AI/workflow automation

Generative AI tools

Education

Diploma or Degree

Tools

Microsoft Excel

Job description

ST Engineering e-Services Pte. Ltd. is hiring a claims processor to handle daily submissions from individuals and employers. You will verify data, apply policies, and ensure timely payments while delivering professional customer support.

Join a dynamic BPO environment that values accuracy, numeracy, and clear communication. You will work with cross-functional teams to resolve complex cases and drive process improvements in a fast-paced setting.