Training Operations Lead

Oaktree Consulting; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Oaktree Consulting in Singapore is seeking a Lead Claims Operations professional to own end-to-end transport claims processing, ensuring timely, accurate, and policy-compliant assessments and payments. You will lead a team and coordinate with HR stakeholders to resolve complex matters.

The role emphasizes quality, governance, and continuous improvements, with a focus on accuracy, turnaround times, and customer experience, while maintaining audit-ready records and upholding confidentiality.

Qualifications

• Diploma or higher with 1–2 years admin experience.
• Strong interpersonal and communication skills (oral and written).
• Must uphold strong code of work ethics and confidentiality.
• Detailed and meticulous; able to work under pressure to meet deadlines.
• Good working knowledge of Microsoft Office, especially Excel.
• Degree qualification in Business, Finance, HR or related discipline.
• Fresh graduates with leadership experience welcome.

Responsibilities

• Oversee end-to-end transport claims operations ensuring timely, accurate assessments and payments.
• Provide guidance and coaching to team on claims assessment and policy interpretation.
• Collaborate with internal and external HR stakeholders to resolve complex claims.
• Analyze data to identify gaps and implement improvements for efficiency and controls.
• Monitor metrics and maintain audit-ready records with professional handling of inquiries.

Skills

Data analysis

Communication

Problem solving

Attention to detail

Education

Diploma holder

Bachelor's degree preferred

Tools

MS Excel

MS Office

Job description

Lead Claims Operations

- Own and oversee end-to-end transport claims operations, ensuring timely, accurate and compliant assessment, and payment in accordance with policies, SOPs and service-level requirements.

Team Management & Support

- Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.

Coordinate & Stakeholder Management

- Partner with internal and external HR stakeholders to resolve complex claims matters. Act as an escalation point and provide clear, practical recommendations to achieve timely resolution.

Drive Quality & Operational Improvement

- Analyse claims data, system discrepancies, recurring errors and process gaps to identify root causes and operational risks. Recommend and implement improvements that strengthen controls, efficiency and service delivery.

Own Performance, Governance & Customer Experience

- Monitor key operational metrics including accuracy, turnaround time and service levels, providing insights to management. Maintain audit-ready records and ensure employee and client enquiries are handled with professionalism, ownership and timely follow-through.

Qualifications & Experience

• 1) At least Diploma holder
• 2) 1 to 2 years of admin working experiences
• 3) Good interpersonal and communicate skills (oral and written)
• 4) Must uphold strong code of work ethnics and confidentiality of information
• 5) Detailed and meticulous
• 6) Able to work under pressure to meet deadlines
• 7) Good working knowledge of Microsoft Office, especially in using MS Excel
• Minimum Degree qualification, preferably in Business, Finance, Human Resources, or a related discipline

Fresh graduates (with experience in leading a team) are welcome to apply

Key Skills and Competencies

• . Strong proficiency in Microsoft Excel, with the ability to analyse data, identify trends and support operational reporting.
• . Strong numerical, analytical and problem-solving skills, with the ability to exercise sound judgement and make informed decisions.
• . Excellent communication and interpersonal skills, with the ability to engage confidently with team members, clients, HR stakeholders and senior management.
• . Highly meticulous and detail-oriented, with a strong sense of ownership, curiosity and a continuous improvement mindset.
• . Adaptable and resilient, with the ability to manage competing priorities.7) Good working knowledge of Microsoft Office, especially in using MS Excel

We regret that only shortlisted candidates will be notified.