Claims executive (Motor & WICA)

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD. in Singapore seeks an experienced claims professional to manage WICA and motor claims. You will handle daily operations, reserving, and investigations, while ensuring regulatory timelines and high service standards.

The role requires 3–5 years of general insurance claims experience, strong analytical skills, and the ability to advise management on complex issues. The incumbent will work with cross-functional teams to uphold SOPs and service KPIs.

Qualifications

• Diploma, Degree or other professional qualification required.
• Comprehensive knowledge of all types of insurance claims.
• 3–5 years of General Insurance claims experience.
• Integrity and honesty in handling claims.
• Analytical and detail-oriented with strong communication.
• Good interpersonal skills and teamwork.
• Ability to advise and communicate on complex issues with management.

Responsibilities

• Administer everyday operations and process work processing claims.
• Ensure adequate and timely reserving for all claims.
• Deal with claims-related matters within statutory timelines.
• Examine claims investigated by adjusters and investigate questionable claims.
• Effect recoveries against third parties.
• Review claim files annually to ensure reserves and close inactive files.
• Maintain adherence to Standard Operating Procedures.
• Attend ad hoc claim meetings and audits as required.
• Monitor service providers KPIs.
• Manage shared CRM motor mailbox with email categorization and tagging.
• Track ageing of emails with regular reporting and follow-up.
• Issue acknowledge Letters of Demand to third parties.
• Notify insureds of accident report processing when needed.
• Respond to correspondences and provide phone support for reserves and registrations.
• Participate in user testing for new products and enhancements.
• Uphold SOPs and perform other duties as assigned.

Skills

Claims processing

Analytical

Attention to detail

Communication skills

Team player

Education

Diploma or Degree

Tools

CRM systems

Job description

Key responsibilities (WICA Claims)

• Administer everyday operations and process work processing claims
• Ensure adequate and timely reserving for all claims
• Ensure all claims related matters are dealt within timelines imposed by statute
• Examine claims investigated by insurance adjusters, further investigating questionable claims to determine policy liability
• Effect recoveries against third parties
• Perform annual review of claim files to ensure adequate reserves for active files and close inactive files
• Maintain strict adherence to company Standard Operating Procedures
• Attend ad hoc claim meetings and audits as required
• Monitor service providers KPIs

Key Responsibilities (Motor Claims)

• To manage the shared CRM motor mailbox and perform email categorization and tagging based on claim type and required actions.
• To monitor and track ageing of emails through regular reporting and follow-up. This action supports the team's efforts in reducing unread and overdue emails through active mailbox management.
• To issue acknowledge Letter of Demand (LOD) to third parties and relevant stakeholders.
• To send accident report processing notifications to insured in the event of non-reporting accident upon receiving a third-party claim.
• Responding to correspondences and provide effective and efficient phone services to customers and working closely with support staff on reserve provision and registration requirements
• Administered Motor claims
• Perform user testing on systems on any new products and enhancements
• Strict adherence to company Standard Operating Procedures
• Undertake any other duties as may be assigned

Key Requirements:

• Diploma, Degree or other professional qualification
• Comprehensive knowledge of all types of insurance claims
• Minimum of 3-5 years of experience in handling General Insurance claims
• Integrity and Honesty
• Analytical and detailed
• Good communication and interpersonal skills
• Ability to work well as a team player and open minded
• Demonstrate ability to advise and communicate effectively on complex issues with all management levels.