Motor Claims Assistant Executive (CGI)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore is seeking a dedicated claims professional to manage motor insurance claims from intake to resolution.

You will apply fair, efficient practices within authority limits and company procedures, updating reserves and identifying potential fraud. You will work with internal teams, service providers and intermediaries, mentor administrative staff, and continuously streamline processes to improve operational efficiency while handling inquiries from walk-ins, phone

Qualifications

• Degree with CGI certificate or equivalent insurance qualification.

Responsibilities

• Process motor insurance claims promptly and fairly within authority limits.
• Update reserves in a timely, realistic manner.
• Identify and manage potential fraudulent claims.
• Handle phone, email inquiries and walk-in customers.
• Liaise with stakeholders, service providers and intermediaries.
• Mentor administration assistants.
• Review and streamline processes to improve efficiency.
• Pursue recovery claims and follow up regularly.
• Conduct periodic active file reviews.
• Perform any other duties as assigned.

Education

Degree with CGI certificate

Job description

Job Responsibilities:

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
• Ensure reserves are updated in a timely and realistic manner;
• Identify and manage any potential fraudulent claim effectively;
• Handle phone and email enquiries and attend to walk-in customers/claimants;
• Liaise with internal and external stakeholders, service providers and intermediaries;
• Mentor administration assistants in their support role;
• Review and streamline work processes to improve operational efficiency;
• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
• Conduct periodic active file review;
• Any other duty or assignment as and when instructed by the superior.

Job Requirements:

• Minimum qualification of Degree with Certificate in General Insurance (CGI) or relevant insurance equivalent;