Motor Claims Executive

Csgroup; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Csgroup in Singapore is seeking a diligent Insurance Claims Specialist to manage and process motor claims with speed, professionalism and fairness within approved authority limits and company procedures. You will ensure timely reserves updates and maintain accuracy in your handling of cases.

You will identify potential fraud, handle phone and email enquiries, attend to walk-in claimants, and liaise with internal/external stakeholders, service providers and intermediaries.

Responsibilities

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures.
• Ensure reserves are updated in a timely and realistic manner.
• Identify and manage any potential fraudulent claim effectively.
• Handle phone and email enquiries and attend to walk-in customers/claimants.
• Liaise with internal and external stakeholders, service providers and intermediaries.
• Mentor administration assistants in their support role.
• Review and streamline work processes to improve operational efficiency and cost-effectiveness.
• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution.
• Conduct periodic active file review.
• Any other duty or assignment as and when instructed by the superior.

Job description

Responsibilities

• Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures.


• Ensure reserves are updated in a timely and realistic manner.


• Identify and manage any potential fraudulent claim effectively.


• Handle phone and email enquiries and attend to walk-in customers/claimants.


• Liaise with internal and external stakeholders, service providers and intermediaries.


• Mentor administration assistants in their support role.


• Review and streamline work processes to improve operational efficiency and cost-effectiveness.


• Ensure all recovery claims are pursued and followed-up periodically to ensure resolution.


• Conduct periodic active file review.


• Any other duty or assignment as and when instructed by the superior.