Changi Experience Ambassador | Immediate

PERSOL Outsourcing; Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

4 days work week

Day shift

Night shift

On-site work

Job summary

Aviation sector client seeks a frontline customer service agent to assist passengers and visitors at the airport.

You will respond to inquiries via calls, emails, chatbot and social media, handle on-site incidents and support daily operations. Shifts include Day and Night with 4 days work, 2 days off.

Role emphasizes calm, service-oriented professionalism and strong customer-focused communication.

Qualifications

• Minimum GCE N Level with customer service or frontline experience.
• Good communication and strong interpersonal skills.
• Service-oriented and able to stay calm under pressure.

Responsibilities

• Assist passengers and visitors with queries and directions.
• Share flight information and recommend airport dining and retail options.
• Respond to inquiries via calls, emails, chatbot and social media.
• Handle on-site incidents and medical emergencies professionally.
• Support daily operations and take on ad-hoc duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Education

GCE N Level

Job description

We are representing our client, a leading player in the aviation sector, in hiring for this job role!

Working Hours / Location:

• Better work life balance!
• 4 Days Work, 2 Days Off
• DayShift: 5:30am to 3:30pm (1way transport)
• Night Shift: 3pm to 1am (1way transport)

Job Scope:

• Assisting passengers and visitors with queries and directions
• Sharing flight information and recommending airport dining & retail options
• Responding to inquiries via calls, emails, chatbot, and social media
• Handling on-site incidents and medical emergencies professionally
• Supporting daily operations and taking on ad-hoc duties as needed

Job Requirements:

• Minimum GCE N Level with customer service or frontline experience
• Good communication and interpersonal skills
• Service-oriented and calm under pressure