Changi Experience Ambassador - Immediate

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is recruiting for a frontline passenger service role at a leading aviation client in Singapore.

You will assist passengers and visitors with queries, provide directions, and share flight information to enhance the travel experience. Shift options include day and night, with a balanced schedule. Requirements are a minimum GCE N Level with frontline experience, plus strong communication and interpersonal skills, and the ability to stay calm under pressure.

Qualifications

• Minimum GCE N Level with customer service or frontline experience.
• Good communication and interpersonal skills.
• Service-oriented and calm under pressure.

Responsibilities

• Assisting passengers and visitors with queries and directions
• Sharing flight information and recommending airport dining & retail options
• Responding to inquiries via calls, emails, chatbot, and social media
• Handling on-site incidents and medical emergencies professionally
• Supporting daily operations and taking on ad-hoc duties as needed

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Education

GCE N Level or equivalent

Job description

We are representing our client, a leading player in the aviation sector, in hiring for this job role!

Working Hours / Location:

• Better work life balance!


• 4 Days Work, 2 Days Off


• Day Shift : 5:30am to 3:30pm (1way transport)


• Night Shift : 3pm to 1am (1way transport)

Job Scope:

• Assisting passengers and visitors with queries and directions


• Sharing flight information and recommending airport dining & retail options


• Responding to inquiries via calls, emails, chatbot, and social media


• Handling on-site incidents and medical emergencies professionally


• Supporting daily operations and taking on ad-hoc duties as needed

Job Requirements:

• Minimum GCE N Level with customer service or frontline experience


• Good communication and interpersonal skills


• Service-oriented and calm under pressure