Centre Ops & Customer Experience Associate

Zenith Education Studio; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Zenith Education Studio in Singapore is seeking a Customer Success & Client Support professional to manage inquiries, onboarding, payments, and student registrations at the front desk. You will collaborate with teachers and parents to ensure a smooth experience and timely updates on student progress.

The role requires friendly communication, reliability, and the ability to handle multiple tasks across events, billing, and daily operations.

Qualifications

• Diploma in Hospitality, Mass Communications, Business, or related field.
• 1–2 years of customer-facing or administrative experience preferred.
• Strong interpersonal and written/verbal communication skills.
• Friendly, approachable, and comfortable interacting with students and parents.
• Responsible, reliable, and able to manage time effectively.
• Detail-oriented with good organisational skills and a proactive attitude.
• Able to multitask and manage multiple stakeholders efficiently.
• Comfortable handling basic administrative tasks such as printing and responding to enquiries.
• Able to work independently as well as collaboratively in a team.
• Willing to take on ad hoc duties, including front desk support.
• Available to support front desk operations, including at least 4 weekdays and 1 weekend per week.

Responsibilities

• Handle CRM updates, student registrations, and payment facilitation.
• Support centre events and courses to improve student participation and engagement.
• Maintain cleanliness and organisation of the centre, classrooms, welfare corner, snack bar, and common areas.
• Prepare lesson materials such as printing, stapling, and laminating.
• Restock and tidy the welfare corner, including snacks and fridge items.
• Record inventory and assist with stock-taking.
• Open and close the centre, ensuring daily operations run smoothly.
• Assist with ad hoc operational and administrative duties as required.
• Contribute to customer retention, satisfaction, and growth strategies.
• Respond to enquiries via phone, WhatsApp, and email within 24 hours.
• Promote Zenith’s programmes, convert enquiries into trial classes, and follow up on leads.
• Manage billing, payments, lesson replacements, and withdrawal requests.
• Provide timely updates on student progress and maintain clear communication with parents.
• Collect customer feedback and suggest improvements to enhance service quality.
• Assist with student registrations and front desk enquiries.

Skills

Interpersonal skills

Communication skills

Time management

Multitasking

Administrative support

Education

Diploma in Hospitality, Mass Communications, Business, or related field

Job description

Zenith Education Studio in Singapore is seeking a Customer Success & Client Support professional to manage inquiries, onboarding, payments, and student registrations at the front desk. You will collaborate with teachers and parents to ensure a smooth experience and timely updates on student progress.

The role requires friendly communication, reliability, and the ability to handle multiple tasks across events, billing, and daily operations.