Centre Operations & Student Experience Lead

ONSPONGE PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Medical and dental benefits

Incentive programme

Birthday leave

Job summary

ONSPONGE PTE. LTD. is seeking a Centre Executive in Singapore to handle administrative tasks, drive student sign-ups, and maximise monthly retention.

You will liaise with customers, resolve queries professionally, manage payments, and report enrolment updates to HQ. The role requires safeguarding duties and maintaining a clean, well-stocked centre environment. The ideal candidate will have at least 1 year of relevant, customer-centric experience, be organized, and proficient in MS Office and

Qualifications

• O Level Certificate or higher.
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries.
• Kind and nurturing when interacting with children.
• Professional and courteous when communicating with parents/guardians.
• Excellent organisation skills.
• Proficient with MS Office and Excel.
• Willing to work both weekends and three weekdays.

Responsibilities

• Complete administrative and operational tasks at the centre.
• Work towards attaining student sign-up targets and maximise monthly retention.
• Liaise with customers and respond promptly to queries.
• Resolve any customer grievances in a courteous and professional manner.
• Assist with customer payments and maintain accurate files for auditing.
• Update HQ promptly about student enrolment, trial lesson and student withdrawal.
• Safeguarding of student welfare and safety.
• Ensure the centre is well-maintained with a high standard of cleanliness.
• Ensure all classrooms are well stocked with required materials and stationery.
• Attend additional training as and when required.
• Assist with ad hoc projects.

Education

O Level Certificate or higher

Tools

MS Office

Excel

Job description

ONSPONGE PTE. LTD. is seeking a Centre Executive in Singapore to handle administrative tasks, drive student sign-ups, and maximise monthly retention.

You will liaise with customers, resolve queries professionally, manage payments, and report enrolment updates to HQ. The role requires safeguarding duties and maintaining a clean, well-stocked centre environment. The ideal candidate will have at least 1 year of relevant, customer-centric experience, be organized, and proficient in MS Office and