Centre Operations & Customer Excellence Associate Customer Success ·

Zenith Education Studio; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Zenith Education Studio in Singapore is seeking a Customer Success & Client Support professional to manage inquiries, onboarding, payments, and student registrations at the front desk. You will collaborate with teachers and parents to ensure a smooth experience and timely updates on student progress.

The role requires friendly communication, reliability, and the ability to handle multiple tasks across events, billing, and daily operations.

Qualifications

• Diploma in Hospitality, Mass Communications, Business, or related field.
• 1–2 years of customer-facing or administrative experience preferred.
• Strong interpersonal and written/verbal communication skills.
• Friendly, approachable, and comfortable interacting with students and parents.
• Responsible, reliable, and able to manage time effectively.
• Detail-oriented with good organisational skills and a proactive attitude.
• Able to multitask and manage multiple stakeholders efficiently.
• Comfortable handling basic administrative tasks such as printing and responding to enquiries.
• Able to work independently as well as collaboratively in a team.
• Willing to take on ad hoc duties, including front desk support.
• Available to support front desk operations, including at least 4 weekdays and 1 weekend per week.

Responsibilities

• Handle CRM updates, student registrations, and payment facilitation.
• Support centre events and courses to improve student participation and engagement.
• Maintain cleanliness and organisation of the centre, classrooms, welfare corner, snack bar, and common areas.
• Prepare lesson materials such as printing, stapling, and laminating.
• Restock and tidy the welfare corner, including snacks and fridge items.
• Record inventory and assist with stock-taking.
• Open and close the centre, ensuring daily operations run smoothly.
• Assist with ad hoc operational and administrative duties as required.
• Contribute to customer retention, satisfaction, and growth strategies.
• Respond to enquiries via phone, WhatsApp, and email within 24 hours.
• Promote Zenith’s programmes, convert enquiries into trial classes, and follow up on leads.
• Manage billing, payments, lesson replacements, and withdrawal requests.
• Provide timely updates on student progress and maintain clear communication with parents.
• Collect customer feedback and suggest improvements to enhance service quality.
• Assist with student registrations and front desk enquiries.

Skills

Interpersonal skills

Communication skills

Time management

Multitasking

Administrative support

Education

Diploma in Hospitality, Mass Communications, Business, or related field

Job description

About Zenith

At Zenith, an MOE-registered center, we provide top-quality, holistic education for Primary, Secondary, and JC students. Our mission is to empower students to excel academically, reach their peak potential, and grow into well-rounded individuals.

If you’re passionate about transforming education and making a real impact, we want to hear from you.

Job Responsibilities

• Handle CRM updates, student registrations, and payment facilitation.




• Support centre events and courses to enhance student participation and engagement.




• Maintain cleanliness and organisation of the centre, including classrooms, welfare corner, snack bar, and common areas.




• Prepare lesson materials such as printing, stapling, and laminating.




• Restock and tidy the welfare corner, including snacks and fridge items.




• Record inventory and assist with stock-taking.




• Open and close the centre, ensuring daily operations run smoothly.




• Assist with ad hoc operational and administrative duties as required.

Customer Success & Client Support

• Contribute to customer retention, satisfaction, and growth strategies to improve overall client experience.




• Respond to enquiries via phone calls, WhatsApp, and email within 24 hours.




• Assist prospective customers by promoting Zenith’s programmes, converting enquiries into trial classes, and following up on leads.




• Manage billing, payments, lesson replacements, and withdrawal requests.




• Provide timely updates on student progress and maintain clear communication with parents.




• Collect customer feedback and suggest improvements to enhance service quality.




• Assist with student registrations and attend to basic customer enquiries at the front desk.

Job Requirements

• Diploma in Hospitality, Mass Communications, Business, or a related field.




• 1–2 years of experience in a customer-facing or administrative role preferred.




• Strong interpersonal and communication skills, both verbal and written.




• Friendly, approachable, and comfortable interacting with students and parents.




• Responsible, reliable, and able to manage time effectively.




• Detail-oriented with good organisational skills and a proactive attitude.




• Able to multitask and manage multiple stakeholders efficiently.




• Comfortable handling basic administrative tasks such as printing, simple spreadsheets, and responding to enquiries.




• Able to work independently as well as collaboratively in a team environment.




• Willing to take on ad hoc duties when required.




• Available to support front desk operations, including working at least 4 weekdays and 1 weekend per week.