Centre Operations & Team Leader

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

TALENTS@WORK PTE. LTD. in Bishan is seeking an Assistant Centre Manager to support operations, supervise Customer Relations Associates, assist teachers, and uphold high customer service standards for efficient centre performance.

The role focuses on leading teams, maintaining strong relationships with families, and ensuring enrollment targets are met while managing day-to-day administrative tasks within a 5‑day work week.

Qualifications

• Degree in Business Administration, Education or a related discipline; Diploma with supervisory experience may be considered.
• At least 4 years of relevant supervisory or team management experience.
• Proficient in Microsoft Office, particularly Microsoft Word and Excel.
• Strong leadership, interpersonal, communication and problem-solving skills.
• Demonstrated ability to lead, motivate and manage a team effectively.
• Strong organizational skills with the ability to manage multiple operational and administrative responsibilities.
• Strong customer service orientation with the ability to handle customer enquiries and escalated concerns professionally.
• Candidates with experience in education, tuition, enrichment, student care or other service-oriented environments will be considered favorably.

Responsibilities

• Centre Operations: Ensure operations comply with established SOPs and operational guidelines.
• Conduct regular weekly meetings with Customer Relations Associates to provide clear communication, direction and operational updates.
• Oversee administrative and logistical matters to ensure the smooth and efficient operation of the centre.
• Monitor the cleanliness, facilities and overall condition of the centre and ensure that maintenance matters are addressed promptly.
• Lead, supervise and motivate Customer Relations Associates to achieve operational and centre objectives.
• Foster a positive, professional and productive working environment to maintain staff morale and reduce staff turnover.
• Establish a performance driven and fair working environment that recognizes good performance.
• Manage staff performance and disciplinary matters professionally, firmly and fairly.
• Centre Management: Support the achievement of student enrolment targets and monitor withdrawal rates.
• Follow up closely with customers regarding student withdrawals and trial class conversions.
• Build strong relationships with prospective and existing customers to support customer retention and centre development.
• Customer Service: Oversee customer service activities and ensure a warm, professional and consistent customer experience.
• Handle and resolve escalated customer enquiries, feedback and concerns in a timely and appropriate manner.
• Build rapport with prospective and existing customers and maintain positive relationships with families.
• Financial and Administrative Responsibilities: Ensure timely submission of financial and operational reports.
• Prepare and submit timesheets for part-time Customer Relations Associates and cleaners to the Human Resources department.
• Teacher Support: Source and coordinate relief teachers when required.
• Coordinate class rescheduling arrangements with teachers and relevant stakeholders.
• Conduct teacher orientation to familiarize teachers with the centre, facilities and equipment.
• Monitor teachers' compliance with established Standard Operating Procedures.
• Prepare and submit teacher payroll reports to Headquarters within the required timelines.
• Undertake other ad hoc projects and assignments as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Team management

Education

Bachelor's degree or higher in Business Administration or Education

Diploma with supervisory experience

Tools

Microsoft Excel

Microsoft Word

Job description

TALENTS@WORK PTE. LTD. in Bishan is seeking an Assistant Centre Manager to support operations, supervise Customer Relations Associates, assist teachers, and uphold high customer service standards for efficient centre performance.

The role focuses on leading teams, maintaining strong relationships with families, and ensuring enrollment targets are met while managing day-to-day administrative tasks within a 5‑day work week.