Centre Operations Lead - Student Care & Enrolment Pro

TALENTS@WORK PTE. LTD.; Singapore; Vor Ort; SGD 46.000 - 55.000; Vollzeit

Benefits dieser Stelle

Yearly increment

Zusammenfassung

TALENTS@WORK PTE. LTD. is seeking an experienced Assistant Student Care Centre Manager to oversee daily operations at our Bishan centre.

This role leads Customer Relations Associates, drives enrolments, and ensures smooth staff coordination and administrative duties. The position requires a Diploma or Degree in a related field and at least 4 years of experience in centre operations or customer service, with strong leadership and communication skills.

Qualifikationen

• Diploma or Degree in Business, Education, Customer Service, or a related field.
• At least 4 years of experience in centre operations, customer service, education, or a similar role.
• Strong leadership, communication, and interpersonal skills.
• Proficient in Microsoft Office applications.
• Willing to work on weekends and/or weekdays according to the centre's operating schedule.

Aufgaben

• Oversee the daily operations of the centre and ensure adherence to Standard Operating Procedures (SOPs).
• Lead and support the Customer Relations Associates, conduct weekly meetings, and manage staff performance and discipline.
• Drive student enrolments, monitor trial conversions and follow up on student withdrawals to support centre goals.
• Manage customer service matters, including handling escalated enquiries and building positive relationships with prospective and existing customers.
• Coordinate teacher schedules, class rescheduling, relief teacher arrangements, teacher orientation and payroll submissions.
• Manage administrative and financial matters, including reports, staff timesheets, centre facilities and other ad-hoc assignments.

Kenntnisse

Leadership

Communication

Interpersonal skills

Customer service orientation

Ausbildung

Diploma or Degree in Business, Education, Customer Service, or related field

Tools

Microsoft Office

Jobbeschreibung

TALENTS@WORK PTE. LTD. is seeking an experienced Assistant Student Care Centre Manager to oversee daily operations at our Bishan centre.

This role leads Customer Relations Associates, drives enrolments, and ensures smooth staff coordination and administrative duties. The position requires a Diploma or Degree in a related field and at least 4 years of experience in centre operations or customer service, with strong leadership and communication skills.