Assistant Centre Manager

Mind Stretcher Learning Centre; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Mind Stretcher Learning Centre in Singapore is seeking an Assistant Centre Manager to oversee day-to-day operations at the Bishan/Compass One centre. You will lead a team of Customer Relations Associates, ensure SOP adherence, and drive service excellence while meeting centre goals.

You will focus on enrolment growth, customer follow-ups, maintenance of facilities, and creating a positive, meritocratic work environment that keeps staff engaged and clients satisfied.

Qualifications

• Experience in people management or customer relations is a plus.
• Strong communication and leadership abilities.
• Familiarity with centre operations preferred.

Responsibilities

• Oversee daily operations of the centre and ensure SOP adherence.
• Lead and motivate Customer Relations Associates to meet centre goals.
• Drive enrolment, follow ups on withdrawals and trial conversions, and maintain facilities.

Job description

Job Title: Assistant Centre Manager

Employment Type: Full Time
Locations: Bishan / Compass One

Job Description

What You'll Do

As a Assistant Centre Manager, you are responsible for the overall operations of the centre. You will lead a team of Customer Relations Associates to run the operations and meet the centre goals.

Key Responsibilities

Operational Support

• Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associates.


• Ensure adherence to Standards Operations Procedure.


• Ensure the smooth execution of administrative and logistical tasks.

Team Management

• Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place.


• Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.

Centre Management

• Drive students’ enrolments and reduce withdrawal numbers.


• Follow up on withdrawals and trial conversions closely with the customers.


• Ensure that the centre is clean and facilities are well-maintained.

Customer Service Excellence