Centre Operations Leader: Elevate Service & Growth

AUREUS (BUKIT PANJANG PLAZA) PTE. LTD.; Singapore; On-site; SGD 39,000 - 50,000; Full time

Benefits offered by this job

Medical and Insurance

Worklife & Wellness

Learning & Training

Career Development

Complimentary Music Lessons

Company Culture

IT Equipment Provided

Job summary

Aureus Group Singapore seeks a proactive Centre Operations Manager to lead front desk performance, enhance the centre experience, drive sales, and nurture a positive workplace culture. You will oversee logistics, ensure top-notch service, and mentor teams to meet monthly targets.

Join a dynamic environment offering professional development, impactful customer interactions, and a commitment to learning and excellence in music education.

Responsibilities

• Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in service, customer communication, sales, and overall experience via 360-degree feedback.
• Enhance Centre Experience: Overseeing logistics, facilities maintenance, and the overall ambience to ensure a five-star-like environment.
• Sales and Growth: Achieve monthly lead generation, enrolments, and conversion targets; mentor staff to meet management-assigned goals.
• Workplace Culture and Etiquette: Promote a positive work environment aligned with company values; coordinate staff welfare events.
• Customer Relationship Management: Drive customer retention through proactive problem-solving and high service standards.
• Communication and Transparency: Ensure clear communication of values and issues to management.
• Aureus Curriculum System: Ensure full adoption and attainment of Enigma system goals.
• Documentation and Reporting: Track and report team evaluations and improvement plans.
• Ad- Hoc: Perform additional duties as assigned by management.

Job description

Aureus Group Singapore seeks a proactive Centre Operations Manager to lead front desk performance, enhance the centre experience, drive sales, and nurture a positive workplace culture. You will oversee logistics, ensure top-notch service, and mentor teams to meet monthly targets.

Join a dynamic environment offering professional development, impactful customer interactions, and a commitment to learning and excellence in music education.