Centre Operations Director - Elevate Music School Growth

AUREUS (CAUSEWAY POINT) PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Benefits offered by this job

Medical & Insurance

Paid leave (14 days)

In-House Learning

Career development

Complimentary Music Lessons

Vibrant culture

IT devices provided

Job summary

Aureus Group is seeking a Centre Manager to lead front desk operations, drive enrolments, and enhance the overall centre experience in Singapore. You will mentor staff, manage logistics, and uphold service standards aligned with our brand values.

The role focuses on achieving sales targets, maintaining a high-quality customer experience, and reporting performance metrics to leadership. A vibrant, growth-oriented culture and Caldwell-style development opportunities are offered.

Qualifications

• Regularly evaluating the front desk team's performance and customer service quality.
• Drive monthly lead generation, enrolments, and target achievement for centre growth.
• Develop team through mentoring and ensure targets are met.

Responsibilities

• Oversee logistics and facilities to maintain a 5-star centre experience.
• Promote high service standards and positive customer interactions.
• Maintain and report on team evaluations, development plans, and outcomes.
• Communicate company values clearly across channels and with management.

Skills

Front desk management

Sales targets

Customer relationship mgmt

Team mentoring

Communication

Reporting

CRM tools

Tools

CRM tools

Job description

Aureus Group is seeking a Centre Manager to lead front desk operations, drive enrolments, and enhance the overall centre experience in Singapore. You will mentor staff, manage logistics, and uphold service standards aligned with our brand values.

The role focuses on achieving sales targets, maintaining a high-quality customer experience, and reporting performance metrics to leadership. A vibrant, growth-oriented culture and Caldwell-style development opportunities are offered.