Centre Operations Lead: Team, Enrolments & Service

MIND STRETCHER EDUCATION; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading education centre in Singapore is looking for an Assistant Centre Manager to ensure smooth operations and lead a team of Customer Relations Associates. The role requires at least 4 years of supervisory experience, a Bachelor's degree in Business Administration or Education, and proficiency in MS Office. You will be responsible for customer service excellence, team management, and financial responsibilities. This position is crucial for driving student enrolments and maintaining operational standards.

Qualifications

• Proficient in MS Office (Word and Excel).
• Strong leadership, interpersonal, problem-solving and communication skills.
• Proven ability to lead and manage a team.

Responsibilities

• Conduct weekly meetings to facilitate clear communications to the Customer Relations Associates.
• Ensure adherence to Standards Operations Procedure.
• Drive students’ enrolments and follow up on withdrawals.
• Oversee customer service initiatives and manage escalated inquiries.
• Submit financial reports and timesheets to HR.

Skills

Leadership

Interpersonal skills

Problem solving

Communication skills

Education

Bachelor's degree in Business Administration, Education, or a related field

Diploma holders with relevant experience

Tools

MS Office (Word and Excel)

Job description

A leading education centre in Singapore is looking for an Assistant Centre Manager to ensure smooth operations and lead a team of Customer Relations Associates. The role requires at least 4 years of supervisory experience, a Bachelor's degree in Business Administration or Education, and proficiency in MS Office. You will be responsible for customer service excellence, team management, and financial responsibilities. This position is crucial for driving student enrolments and maintaining operational standards.