Centre Growth & Experience Manager

AUREUS (SERANGOON) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly Performance Incentive Bonuses

Medical and Insurance Coverage

Annual Leaves and Sick Leaves

In-House Learning and Training

Career Development Opportunities

Complimentary Music Lessons

Vibrant Company Culture

IT Equipment Provided

Job summary

Aureus Group in Singapore seeks an Assistant Sales/Centre Manager to drive growth and customer satisfaction within the Aureus centre. You will work with the Sales/Centre Manager to execute sales strategies, supervise daily operations, mentor staff, and coordinate events and campaigns to maximise centre performance.

The role focuses on leading by example, elevating the customer and employee experience, and delivering scalable sales initiatives aligned with divisional goals in a dynamic

Responsibilities

• Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
• Enhance Centre Experience: Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
• Sales and Growth: Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Workplace Culture and Etiquette: Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
• Customer Relationship Management: Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
• Communication and Transparency: Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
• Aureus Curriculum System: Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
• Documentation and Reporting: Tracking and reporting team evaluations, development, and improvement plans.
• Ad- Hoc-: Performing and fulfilling additional duties as assigned by the Management.

Job description

Aureus Group in Singapore seeks an Assistant Sales/Centre Manager to drive growth and customer satisfaction within the Aureus centre. You will work with the Sales/Centre Manager to execute sales strategies, supervise daily operations, mentor staff, and coordinate events and campaigns to maximise centre performance.

The role focuses on leading by example, elevating the customer and employee experience, and delivering scalable sales initiatives aligned with divisional goals in a dynamic