Center Manager

SIHAI INTERNATIONAL EDUCATION PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An international education provider in Singapore is seeking a strategic leader to manage campus operations. The role involves formulating operational plans, coordinating enrollment marketing strategies, ensuring high teaching quality, and maintaining effective relationships with parents. Ideal candidates should have strong leadership skills, experience in education management, and a focus on improving student satisfaction. The position offers a dynamic working environment and opportunities for professional growth.

Qualifications

• Ability to formulate and execute operational plans effectively.
• Experience in developing enrollment marketing strategies and analyzing market trends.
• Strong leadership and team building capabilities.

Responsibilities

• Formulate campus operation plans based on strategic goals.
• Coordinate enrollment efforts and marketing strategies.
• Oversee teaching quality and ensure student satisfaction.
• Manage recruitment and team development.
• Maintain strong parent-school relationships.
• Ensure daily campus operations run smoothly.

Skills

Strategic planning

Marketing strategies

Team management

Quality control

Customer relationship management

Budget management

Job description

Strategic Planning and Goal Management: Formulate annual, quarterly, and monthly operation plans for the campus based on the headquarters' development strategy, clarifying enrollment goals, revenue goals, cost control goals, and teaching quality goals; regularly review the achievement of goals, adjust operational strategies in a timely manner, and ensure the sustainable development of the campus.

Enrollment Marketing and Market Expansion: Coordinate the campus's enrollment work, develop enrollment marketing strategies (such as offline promotion, online promotion, parent-student activities, old student referrals, etc.), and organize various enrollment activities; analyze market trends and competitors' situations, tap potential customer resources, and improve the campus's market share and brand influence.

Teaching Quality Control: Establish and improve a teaching quality monitoring system, regularly inspect the implementation of teaching plans, lesson plan preparation, classroom teaching effects, etc.; organize teaching and research activities, promote the innovation of teaching methods and the optimization and upgrading of courses; pay attention to students' learning effects, timely handle teaching-related complaints and suggestions, ensure teaching quality, and improve student satisfaction and renewal rate.

Team Building and Management: Responsible for the recruitment, selection, training, and assessment of various personnel in the campus, such as teachers, administrative staff, and academic affairs staff; establish clear team incentive mechanisms and career development channels to enhance team cohesion and professional capabilities; create a positive team atmosphere, handle employee relations, and stabilize the core team.

Customer Relationship Maintenance: Establish and improve a parent-school communication mechanism, regularly organize parent-teacher meetings, student growth sharing sessions, and other activities to strengthen communication and connection with parents; respond to the needs of parents and students in a timely manner, properly handle various parent-school conflicts and emergencies, maintain a good parent-school relationship, and enhance brand reputation.

Campus Operation Guarantee: Responsible for the daily administrative, logistics, and safety management of the campus, ensuring that the campus's teaching environment is clean and orderly and that facilities and equipment operate normally; strictly control various expenses of the campus, do a good job in cost accounting and budget management, and improve the campus's profitability; abide by relevant national laws, regulations, and the headquarters' rules and regulations, and standardize the campus's operational processes.

External Relationship Coordination: Responsible for establishing good cooperative relationships with relevant local units such as education authorities, communities, and schools, and actively strive for policy support and resource connection; handle various external public relations affairs of the campus and maintain a good external image of the campus.

Other Work: Complete other temporary work assigned by the headquarters and regularly report the campus's operation status to the headquarters.