CC operation support

QUESS SINGAPORE; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD in Singapore is seeking an entry-level Application Support Specialist. A Diploma in IT or a related field is required, and candidates with no work experience are welcome with comprehensive training.

Prior experience in application support and knowledge of banking/financial domains are advantages. The role covers incident management, recovery coordination, escalation, daily handovers, batch monitoring, health checks, DR testing, and continuous improvement through

Qualifications

• Diploma in IT or related field.
• Fresh graduates are welcome with comprehensive training.
• Prior experience in application support is an advantage.
• Banking/Financial domain knowledge is an advantage.
• Operating System knowledge: Linux/Solaris/AIX is an advantage.
• Conversant with SQL.
• Knowledge of shell scripting and job scheduling.

Responsibilities

• Incident management and reporting.
• Recovery coordination and escalation.
• Review daily activities and ensure shift handovers.
• Monitoring and recovery of batch jobs.
• Perform health checks and alert management.
• Coordinate disaster recovery (DR) testing.
• Prepare management reports for presentation.
• Drive continuous improvements through automation and SRE practices.
• Post-resolution follow-ups to ensure issues are resolved.

Skills

Willingness to learn

Banking/Financial domain awareness

Communication and teamwork

Education

Diploma in Information Technology or relevant field

Tools

Linux

Solaris

AIX

SQL

Shell scripting

Job scheduling

Job description

• Diploma in Information Technology or relevant field.
• Candidate with no relevant working experience welcome to apply, with comprehensive training provided.
• Prior experience in application support role will be an advantage.
• Banking or Financial domain knowledge is an advantage.
• Operating System knowledge: Linux / Solaris / AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Jobscheduling.

Responsibilities

• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D