079 - CC operation support

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) in Singapore seeks an IT Operations Support professional to provide 24x7 production support, including weekend and holiday rotations. Fresh graduates are welcome with training; proficiency in SQL, shell scripting and job scheduling is advantageous.

The role requires strong communication skills, OS familiarity (Linux/Solaris/AIX), and the ability to coordinate incident recovery and escalation processes. Apply to join a dynamic operations team.

Qualifications

• Diploma in Information Technology or relevant field.
• Fresh graduates welcome to apply with comprehensive training.
• Banking or Financial domain knowledge is an advantage.
• Operating System knowledge: Linux/Solaris/AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Job scheduling.
• Able to provide 24x7 operational support including Weekends and Public Holidays.
• Clear communication skills both written and oral.

Responsibilities

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts.
• Incident Management and Reporting.
• Recovery coordinator for involving the right parties and recording of chronological events.
• Point of escalation for support staff or management.
• Review all daily activities and ensure completion of shift duties for each team and proper handover.
• Monitoring and recovery of batch jobs.
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.

Skills

SQL

Shell scripting

Job scheduling

24x7 support

Communication

Education

Diploma in Information Technology or relevant field

Job description

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Requirements

• Diploma in Information Technology or relevant field.
• Candidate with no relevant working experience welcome to apply, with comprehensive training provided.
• Prior experience in application support role will be an advantage.
• Banking or Financial domain knowledge is an advantage.
• Operating System knowledge: Linux / Solaris / AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Job scheduling.
• Able to provide 24x7 operational support including Weekends and Public Holidays.
• Clear communication skills both written and oral.

Responsibilities

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts.
• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.