Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology

DBS Bank Australia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

DBS Bank Australia is seeking an Analyst for Application Support Engineering within the Institutional Banking Group Technology in Singapore. You will provide 24x7 IT Operational support, incident management, and ensure successful recovery coordination.

Your role will include monitoring batch jobs, performing health checks, and leading post-incident reviews. Ideal candidates will have a strong background in operational support and the ability to implement improvements through automation and SRE principles.

Qualifications

• Experience in providing 24x7 operational support.
• Knowledge of incident management and recovery coordination.
• Ability to create/update SOPs and conduct training.

Responsibilities

• Provide 24 x 7 IT Operational support to production teams.
• Review daily activities and ensure proper handover.
• Perform health checks and alert management.
• Lead Post Event Problem Reviews with support teams.

Skills

IT Operational Support

Incident Management

Automation Tools

SRE Principles

Stakeholder Communication

Job description

## Analyst, Application Support Engineer, Institutional Banking Group Technology, Group TechnologyApplylocations: Singapore - Easttime type: Full timeposted on: Posted 8 Days Agojob requisition id: WD85893* Provide 24 x 7 IT Operational support to production support teams including weekends and holidays in different shifts.* Incident Management and Reporting* Recovery coordinator for involving the right parties and recording of chronological events* Point of escalation for support staff or management* Review all daily activities and ensure completion of shift duties for each team and proper handover* Monitoring and recovery of batch jobs* Perform health checks and alert management.* Coordinate DR testing.* Consolidate and analyse management reports for presentation.* Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.* Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.* Ensure proper guidance, training and mentoring are given to new staff.* Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.* Ensures on-time communication to stakeholders on application issues.* Facilitate and manage business/operations communication during critical issues.* Create/Update SOPs for health checks, monitoring, investigation and recoveries.