CC operation support

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD. is seeking a capable IT professional for application support and operations.

The role covers incident management, escalation, and coordination of recovery activities to ensure service continuity. Candidates with a Diploma in IT or related field, and familiarity with SQL, shell scripting, and job scheduling, will be favored. Training is provided; prior experience in application support is an advantage, with potential knowledge of banking/finance domains and OS

Qualifications

• Diploma in IT or relevant field.
• No relevant experience? training provided.
• Experience in application support is a plus.
• Banking/Financial domain knowledge is a plus.
• OS knowledge (Linux/Solaris/AIX) is a plus.
• SQL proficiency required.
• Shell scripting and job scheduling knowledge beneficial.

Responsibilities

• Incident management and reporting.
• Recovery coordination and escalation handling.
• Review daily activities and ensure shift handover completion.
• Monitor and recover batch jobs; health checks and alerting.
• Coordinate DR testing and post-event reviews.
• Produce and present management reports; seek automation improvements.

Skills

SQL

Shell scripting

Job scheduling

Education

Diploma in Information Technology or relevant field

Job description

• Diploma in Information Technology or relevant field.
• Candidate with no relevant working experience welcome to apply, with comprehensive training provided.
• Prior experience in application support role will be an advantage.
• Banking or Financial domain knowledge is an advantage.
• Operating System knowledge: Linux / Solaris / AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Job scheduling.

Responsibilities

• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D