Application Support Analyst

Neurones IT Asia; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Neurones IT Asia is seeking an Application Support Analyst in Singapore to join an L2 team handling incident RCA, troubleshooting, and change management. You will collaborate with analysts, development, and product owners on data fixes and production stability.

Experience in Supply Chain/Trade Finance or Electronic Invoicing is preferred. The role requires knowledge of XML, SWIFT, EDIFACT, ISO20022, and RESTful APIs, plus Unix/Linux skills and tools like JIRA and ServiceNow.

Qualifications

• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.

Responsibilities

• Incident Support: Assist the L2 team with RCA and workaround solutions for production issues.
• Troubleshooting: Work with Business Analysts, Tech Support, and Development on RCA and fixes.
• Problem & Change Management: Prioritize tickets; manage release scoping and data fixes.
• Continuous Improvement: Analyze incident patterns; implement permanent solutions and automations.
• Application Stability: Monitor performance with L2 and identify optimization opportunities.
• Go-Live Support: Support releases, testing, migration, and post-go-live monitoring.
• Compliance: Adhere to Bank policies, standards, and practices.
• Strong business analysis to bridge Business/Operations and IT.

Skills

RCA analysis

Troubleshooting

Business analysis

Unix/Linux

JIRA

Tools

JIRA

ServiceNow

SharePoint

Crontab/Autosys/Quartz

Oracle SQL/PLSQL

Job description

We are looking for an Application Support Analyst to join one of our clients here in Singapore, and your role is as below :

Key Responsibilities

• Incident Support: Assist the Application Production Support (L2) team with RCA and workaround/interim/permanent solutions for production issues.
• Troubleshooting: Work with Business Analysts, Technical Support, and Development teams on RCA and fix proposals.
• Problem & Change Management: Prioritize problem tickets with Product Owners and regional stakeholders; manage release scoping and complex production data fixes following Change Management processes.
• Continuous Improvement: Analyze incident/service request patterns, implement permanent solutions, automate repetitive tasks, and communicate known issues/interim solutions.
• Application Stability: Monitor application performance with the L2 team and identify optimization/improvement opportunities.
• Go-Live Support: Support releases, production user sanity testing/sign-off, conversion/migration, and post-go-live monitoring.
• Compliance: Ensure adherence to Bank policies, standards, and practices.
• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with functional solutions design for web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Application Design and development exposure is a plus.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.
• Production support, incident analysis, RCA, and issue-fix documentation experience.
• Working experience with Java/J2EE, WebSphere/WebLogic, Spring/Spring Boot, Angular, and Bootstrap.