Casual Labour - Guest Service Agent - Ticketing

Marina Bay Sands; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A major entertainment venue in Singapore is hiring for a Box Office team member. This role involves attending to walk-up ticket sales and providing exceptional customer service to guests at various attractions. Candidates should have at least one year of experience in retail or ticketing, a pleasant attitude, and the ability to work rotating shifts, including weekends. Fluency in English is required, and additional language skills are appreciated. The role also may require interaction with COVID-19 management policies.

Qualifications

• At least one year relevant experience in retail, ticketing, or events environment.
• Pleasant attitude and cheerful demeanor.
• Able to work on rotating shifts, including weekends and public holidays.

Responsibilities

• Attend to walk-up ticket sales and enquiries at onsite ticketing counters.
• Perform ticket sales transactions using computer-based ticketing system.
• Provide excellent customer service to guests.

Skills

Customer service

Cashiering

Fluent in English

Job description

This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for ArtScience Museum, performances at Sands Theatre, and other ad hoc events.

Job Description

• Attend to walk-up ticket sales and enquiries at onsite ticketing counters and self-service ticketing kiosks
• Perform ticket sales transactions quickly and accurately using computer-based ticketing system
• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers, and other payment modes
• Provide excellent customer service to guests
• Ensuring that guests adhere to safe management measures.
• Any other duties assigned

Job Requirements

• At least one (1) year relevant experience in retail / ticketing / events environment
• Commit at least 3-6 months of service
• Fluent in English; fluency in other languages is a plus
• Pleasant attitude and cheerful demeanor
• Neat and well-groomed
• Able to work on rotating shift, including on weekends and public holidays
• Candidates with customer service experience will have an added advantage

It is encouraged that you are vaccinated when you apply for the role at Marina Bay Sands as this position will require you to interact with customers / patrons. If you are unvaccinated, the costs of additional COVID-19 tests required by the Company will be borne by you in your employment with Marina Bay Sands. If you are unvaccinated and are able to provide a medical doctor’s memo to certify that you should avoid COVID-19 vaccinations, you will not be required to pay for COVID-19 tests required by the Company. Your understanding and support is much appreciated.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.