Case Processing Officer (6-Months Contract) – Government Services

BGC Group Pte Ltd; Singapore; On-site; SGD 18,000 - 23,000; Full time

Job summary

BGC Group Pte Ltd is seeking a staff member to support a government agency in managing workplace-related matters and employment disputes. You will assess cases, provide advisory support to workers and companies, and assist with mediation to bring cases to resolution.

This role focuses on case management, employment relations, dispute resolution and public-service operations, with a six-month contract and on-site duties near Jurong East.

Qualifications

• Diploma or higher qualification in any field.
• Knowledge of employment laws and grievance handling.
• Strong communication, interpersonal and problem-solving skills.
• Comfortable using multiple IT systems.
• Able to work independently and as part of a team.
• Experience in case management, employee relations, mediation, dispute resolution or customer service will be an advantage.

Responsibilities

• Assess and manage workplace-related cases and employment disputes.
• Provide advisory support to workers and companies.
• Assist with mediation and follow up cases through to resolution.
• Maintain accurate case records and documentation.
• Provide counter service and liaise with relevant stakeholders and partners.
• Support process improvements and other ad hoc duties.

Skills

Case management

Employment relations

Mediation

Documentation

Communication

Teamwork

Education

Diploma or higher qualification

Tools

IT systems

Job description

Support a government agency in managing workplace-related matters and employment disputes. You will assess cases, provide advisory support to workers and companies, assist with mediation and follow cases through to resolution.

This is a good opportunity for candidates interested in case management, employment relations, dispute resolution and public-service operations.

Job Details

• Contract duration: 6 months

• Nearest MRT: Jurong East

• Salary: S$15.16 per hour

• Education: Diploma or higher qualification in any field

Responsibilities

• Assess and manage workplace-related cases and employment disputes.

• Provide advisory support to workers and companies.

• Assist with mediation and follow up cases through to resolution.

• Maintain accurate case records and documentation.

• Provide counter service and liaise with relevant stakeholders and partners.

• Support process improvements and other ad hoc duties.

Requirements

• Diploma or higher qualification in any field.

• Knowledge of employment laws and grievance handling.

• Strong communication, interpersonal and problem-solving skills.

• Comfortable using multiple IT systems.

• Able to work independently and as part of a team.

• Experience in case management, employee relations, mediation, dispute resolution or customer service will be an advantage.

Only shortlisted candidates will be notified. Thank you.