Case Management Executive (Employment Disputes) - 6-Month Contract

BGC Group Pte Ltd; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

BGC Group Pte Ltd is seeking a contract workplace support role for 6 months, located near MRT Jurong East in Singapore. You will assess cases, advise workers and companies, and assist with mediation to drive cases to resolution.

This position suits candidates interested in case management, employment relations, dispute resolution and service operations, with duties spanning documentation, stakeholder liaison, and process improvements.

Qualifications

• Knowledge of employment laws and how to apply them when handling grievances.
• Strong communication and interpersonal skills for engaging with workers, management and partners.
• Comfortable using multiple IT systems.
• Independent, analytical and problem-solving abilities.
• Perseverant, proactive and willing to go the extra mile to support members.

Responsibilities

• Assess workplace-related cases and employment disputes.
• Advise workers and companies on workplace matters.
• Assist with mediation and follow cases through to resolution.
• Maintain accurate and timely case records and documentation.
• Coordinate with relevant parties on employment and placement support.
• Provide counter services according to the duty roster.
• Liaise with stakeholders, partners and unions.
• Support process improvements and other assigned duties.

Skills

Case management

Employment relations

Dispute resolution

Service operations

Education

Bachelor's degree or equivalent

Tools

IT systems

Job description

Support the handling of workplace-related matters and employment disputes. You will assess cases, provide advisory support to workers and companies, assist with mediation, and follow cases through to resolution.

This role may suit candidates interested in case management, employment relations, dispute resolution and service operations.

Job Details:

• Contract duration: 6 months
• Location: Nearby MRT Jurong East
• Working days and hours: Monday to Friday; either 8:30am-6:00pm or 9:00am-6:30pm
• Hourly rate: S$22 per hour for degree holders

Responsibilities

• Assess workplace-related cases and employment disputes.
• Advise workers and companies on workplace matters.
• Assist with mediation and follow cases through to resolution.
• Maintain accurate and timely case records and documentation.
• Coordinate with relevant parties on employment and placement support.
• Provide counter services according to the duty roster.
• Liaise with stakeholders, partners and unions.
• Support process improvements and other assigned duties.

Requirements

• Good knowledge of employment laws and the ability to apply them when handling grievances.
• Strong communication and interpersonal skills, including the ability to engage with workers, management and key partners.
• Comfortable using multiple IT systems.
• Independent, analytical and able to solve problems.
• Perseverant, proactive and willing to go the extra mile to support members.
• Able to work well as part of a team.

Only shortlisted candidates will be notified. Thank you.

BGC Group Pte Ltd Outsourcing Department EA Licence No.: 05C3053