Case Processing & Customer Service Specialist

BGC Group Pte Ltd; Singapore; On-site; SGD 34,000 - 41,000; Part time

Job summary

BGC Group Pte Ltd in Singapore seeks an organised processing specialist to handle applications, records and case files with precision. You will verify documents, answer general enquiries, and follow established procedures while escalating complex cases to the appropriate officer.

The role emphasizes accuracy, collaboration, and customer service, with standard office hours and opportunities to contribute to a cohesive government-adjacent team at a 6+6 contract duration.

Qualifications

• 1–2 years in processing applications, case, or document work.
• Experience verifying information and supporting documents.
• Meticulous with accurate data processing.
• Good written and spoken communication and customer service skills.
• Proficient with Word, Excel and Outlook; comfortable with IT systems.
• Ability to work both independently and in a team.

Responsibilities

• Process applications, records and cases ensuring completeness and accuracy.
• Check supporting documents against submitted materials.
• Assist the public with general enquiries in a professional manner.
• Follow procedures and escalate complex cases to the appropriate officer.
• Perform other operational and administrative duties as assigned.

Skills

Attention to detail

Customer service

Written and verbal communication

Independent & collaborative

Microsoft Word

Excel

Outlook

Tools

IT systems

Job description

BGC Group Pte Ltd in Singapore seeks an organised processing specialist to handle applications, records and case files with precision. You will verify documents, answer general enquiries, and follow established procedures while escalating complex cases to the appropriate officer.

The role emphasizes accuracy, collaboration, and customer service, with standard office hours and opportunities to contribute to a cohesive government-adjacent team at a 6+6 contract duration.