Contract Case Management Officer (HR) @ Depot Road

Success Human Resource Centre; Singapore; On-site; SGD 28,435 - 34,060; Part time

Job summary

A human resource services company in Singapore is seeking a Contract Case Management Officer to manage HR queries and data discrepancies. Responsibilities include liaising with HR professionals, conducting investigations in SAP-HR, and providing analytical insights. The ideal candidate should be degree holders with strong communication skills and customer service experience. This role offers a 2-year contract with a monthly salary of 2800 SGD. Interested candidates are encouraged to apply via email.

Qualifications

• Degree holders with customer service experience preferred.
• Strong communication and analytical skills essential.
• Ability to handle data discrepancies and provide clear advice.

Responsibilities

• Liaise with HR professionals to address queries and data discrepancies.
• Conduct investigations on data inaccuracies in SAP-HR.
• Maintain accurate logs for data collation and trend reporting.

Skills

Excellent communication and interpersonal skills

Strong analytical skills

Customer service experience

Proficient in Microsoft Office applications (Excel & Word)

Meticulous and detail-oriented

Ability to work in a fast-paced environment

Education

Minimally Degree Holders

Job description

Contract Case Management Officer (HR) @ Depot Road

Employment Type: Contract

Monthly Salary: 2800

Job Descriptions:

• Liaise and follow up with HR professionals to provide solutions to queries raised and/or rectify HR data discrepancies.
• Facilitate the analysis on operational data to detect, rectify operational issues and upstream processes. The data and feedback collated would be provided to necessary agencies for sense‑making and trending to improve policy formulation, systems and processes.
• Correspond with HR professionals to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.
• Conduct investigation on data inaccuracies in SAP‑HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.
• Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.
• Provide clear and concise advice and responses to the queries raised via phone call and/or email.

Period:

• 2 Year Contract

Location:

• Depot Road

Working Hours:

• Monday to Friday – 8.30am to 6pm

Job Requirements:

• Minimally Degree Holders
• Individuals with customer service experience will be advantageous
• Excellent communication and interpersonal skills
• Strong analytical skills
• Meticulous with keen attention to details, service‑oriented, good team player and able to explain policies in various scenarios
• Able to work in a fast‑paced ever‑changing environment
• Proficient in Microsoft Office applications (Excel & Word)

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg