Senior Executive, Case Management

ScienTec Consulting Pte. Ltd.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. in Chinatown, Singapore is seeking a Court Support Specialist to assist judges with hearing schedules, court events and logistics.

The role involves counter services, case administration, and maintaining case records and systems. You will coordinate with government agencies and stakeholders, participate in process improvements, and support digitalisation efforts to enhance efficiency and user experience.

Qualifications

• At least 3 years of relevant working experience.
• Experience in public sector operations, legal/social service administration, customer service, or case management would be an added advantage.
• Comfortable with regular public-facing counter duties and rostered work on weekends and Public Holidays, based on operational needs.

Responsibilities

• Support Judges in court proceedings, including hearing schedules, court events and logistics.
• Handle counter services and case administration, including assisting court users, checking documents and processing applications within timelines.
• Coordinate mentions, hearings, case conferences and other court events.
• Maintain case records, databases and operational systems.
• Assist court users and stakeholders with enquiries on court processes, systems and services.
• Coordinate with government agencies, community partners and stakeholders on case administration and court processes.
• Build positive working relationships with internal and external stakeholders.
• Participate in projects to improve operational processes, workflows and service delivery.
• Review and enhance standard operating procedures and work practices.
• Support digitalisation and transformation initiatives to improve operational efficiency and court user experience.

Skills

Customer service

Case management

Public sector operations

Communication

Job description

Location: Chinatown

Working Hours : 8.30am - 6.00pm (Mon - Thu) & 8.30am - 5.30pm (Fri)

Salary: $3500 per month

Duration : 1 Year

Key Responsibilities

• Support Judges in court proceedings, including hearing schedules, court events and logistics.
• Handle counter services and case administration, including assisting court users, checking documents and processing applications within timelines.
• Coordinate mentions, hearings, case conferences and other court events.
• Maintain case records, databases and operational systems.
• Assist court users and stakeholders with enquiries on court processes, systems and services.
• Coordinate with government agencies, community partners and stakeholders on case administration and court processes.
• Build positive working relationships with internal and external stakeholders.
• Participate in projects to improve operational processes, workflows and service delivery.
• Review and enhance standard operating procedures and work practices.
• Support digitalisation and transformation initiatives to improve operational efficiency and court user experience.

Job Requirements

• At least 3 years of relevant working experience.
• Experience in public sector operations, legal/social service administration, customer service, or case management would be an added advantage.
• Comfortable with regular public-facing counter duties and rostered work on weekends and Public Holidays, based on operational needs.

Loh Pui Yee (Emily) - Outsourcing Team ScienTec Consulting Pte Ltd - 11C5781