Workplace Disputes Case Manager (6-Month Contract)

BGC Group Pte Ltd; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

BGC Group Pte Ltd is seeking a contract workplace support role for 6 months, located near MRT Jurong East in Singapore. You will assess cases, advise workers and companies, and assist with mediation to drive cases to resolution.

This position suits candidates interested in case management, employment relations, dispute resolution and service operations, with duties spanning documentation, stakeholder liaison, and process improvements.

Qualifications

• Knowledge of employment laws and how to apply them when handling grievances.
• Strong communication and interpersonal skills for engaging with workers, management and partners.
• Comfortable using multiple IT systems.
• Independent, analytical and problem-solving abilities.
• Perseverant, proactive and willing to go the extra mile to support members.

Responsibilities

• Assess workplace-related cases and employment disputes.
• Advise workers and companies on workplace matters.
• Assist with mediation and follow cases through to resolution.
• Maintain accurate and timely case records and documentation.
• Coordinate with relevant parties on employment and placement support.
• Provide counter services according to the duty roster.
• Liaise with stakeholders, partners and unions.
• Support process improvements and other assigned duties.

Skills

Case management

Employment relations

Dispute resolution

Service operations

Education

Bachelor's degree or equivalent

Tools

IT systems

Job description

BGC Group Pte Ltd is seeking a contract workplace support role for 6 months, located near MRT Jurong East in Singapore. You will assess cases, advise workers and companies, and assist with mediation to drive cases to resolution.

This position suits candidates interested in case management, employment relations, dispute resolution and service operations, with duties spanning documentation, stakeholder liaison, and process improvements.