Case Management & Service Operations Specialist

BGC Group Pte Ltd; Singapore; In loco; SGD 38.000 - 64.000; Tempo pieno

Descrizione del lavoro

BGC Group Pte Ltd in Singapore seeks an operations professional to support case management, customer enquiries, benefits administration, and precise records processing. You will handle inquiries across channels, update systems, and ensure timely resolution in line with SLAs.

The role requires a diploma or degree, strong English, and proficiency with MS Office. You will collaborate with internal teams to maintain accurate records and support administrative duties as needed.

Competenze

• Diploma or Degree in any discipline is required.
• Proficient with Microsoft Office, especially Excel and Outlook.
• Comfortable using IT systems, databases and case management platforms.
• Strong written and spoken English with good communication skills.
• Meticulous, detail-oriented and able to manage multiple records accurately.

Mansioni

• Manage enquiries and service requests through phone, email, and online channels.
• Be the main contact for assigned cases and meet service timelines.
• Provide accurate information on service schemes, benefits, and policies.
• Support administration of employee-related schemes, benefits, and contracts.
• Update and maintain records in internal systems to remain current.
• Investigate data discrepancies and coordinate with teams to fix issues.
• Monitor outstanding cases and follow up with stakeholders for closure.
• Assist with appeals, exception cases and required documentation.
• Record customer interactions and case updates in the CRM system.
• Handle feedback and complaints professionally and escalate when needed.
• Ensure adherence to internal policies, procedures, and SLAs.
• Support team targets and related administrative duties as assigned.

Conoscenze

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Formazione

Diploma or Degree in any discipline

Strumenti

Microsoft Excel

Microsoft Outlook

Case management platforms

IT systems & databases

Descrizione del lavoro

BGC Group Pte Ltd in Singapore seeks an operations professional to support case management, customer enquiries, benefits administration, and precise records processing. You will handle inquiries across channels, update systems, and ensure timely resolution in line with SLAs.

The role requires a diploma or degree, strong English, and proficiency with MS Office. You will collaborate with internal teams to maintain accurate records and support administrative duties as needed.